Description

General Duties and Responsibilities:

• Identify the source of lab errors from inside Epic OCHIN.
• Identify the source of lab errors from an HL7 script message.
• Take proper steps to call outside resulting agencies to resolve lab errors.
• Communicate with clinicians to fix lab related and ordering issues.

Responsibilities May Include:

• Prepare and aliquot incoming samples for reference lab testing.
• Stock supply bins
• Troubleshoot Medical Assistant and Provider questions, escalate to lab manager when appropriate
• Order entry for Quest Diagnostic samples
• Clean and sanitize work surfaces
• Monitor supply usage and inform lab manager if low on inventory
• Identify errors and communicate to lab manager for review
• Backup to client services and lab manager for incoming calls – direct calls to necessary parties

Qualifications

Requirements:

• Epic EMR knowledge/experience.
• Ability to read HL7 script messages.
• Excellent problem-solving skills.
• Excellent documentation skills.
• Basic knowledge in lab tests centered around STI, gender, HIV, annual and HCV tests.
• Understanding of the importance of gender requirement restrictions in lab processing and willingness to navigate these restrictions.

• Commitment to providing high quality care to historically underserved populations.
• Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical records.
• Experience with patient centered care.
• Punctuality and impeccable attendance.
• Strong communication skills with both professionals and patients from all demographics.
• Non-judgmental approach to patient care.
• Technical skills with required office equipment.
• Patience and great attention to detail.
• Completely understand the healthcare privacy laws as outlined in HIPAA.
• LGBTQ cultural competency.
• Ability to work collaboratively in team-based care.
• Ability to adapt to a work environment that is constantly changing and not always structured.
• Ability to work in a fast paced and, at times, excited atmosphere.
• Maintain a professional attitude and demeanor.
• Ability to multi-task.