• Use outstanding customer service skills to meet the client intake and know patients by name. Know which patients have which disciplines and who their therapists are. 
• Answer all incoming phone calls. 
• Schedule patient appointments and keep schedule up to date and accurate.
• Prior to a new evaluation, call and verify appointment time and date with patient.
• Manage waiting room. Make sure no patient is left waiting, announce upon arrival and print label for each patient and discipline.
• Assists clients and staff with questions as they occur. 
• Responsible for overall admissions procedures, including:
  • Admit all new patients in a timely, accurate fashion (all correct information collected and entered correctly in system).
• Correct discharge process of patients
  • As patients are discharged, responsible for coding EMR system appropriately.
• Coordinate discharge audits
  • For discharge audits, complete information in chart, review super bills to statements to ensure all information was billed correctly or make sure charts get to the correct auditor.
• Verification of benefits for new patients 
  • Verify which therapy services are covered and are not covered (for example: aquatics, Ionto, etc.) before end of the next business day and notify therapist of any specifics. 
• Authorization for additional visits / management of number of visits left, coordination with therapists.
  • Notify therapists in a timely fashion when recertification is needed. 
• Maintain patient and family confidentiality at all times.
• All job duties considered essential to job performance.
• Additional job duties as assigned.

Adherence to CNRS Policies

• Demonstrate positive rapport with staff members, developing positive employee relations.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Take direction and initiate actions that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Ensure compliance with regulatory standards.
• Follow CNRS polices and procedures, including safety processes.

Job Requirements

• Must be able to communicate clearly and accurately with a variety of individuals. 
• Regular and consistent attendance is an essential function of the job. 

Physical Demands/Working Conditions

• Physical activity including walking, standing, sitting, and lifting.
• Ability to push, pull, and lift up to 50 lbs.