Front Desk Coordinator

Central Maryland Oral & Maxillofacial Surgery is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. The Front Desk Coordinator must build and maintain professional relationships with our key stakeholders – specifically our patients, office staff and oral surgeon, while simultaneously ensuring that the office is organized and runs smoothly.

The ideal candidate has extensive experience working in a fast-paced, high-demand environment at an office with annual revenues that exceed a minimum of $1.5 million.

This is a full-time position and the ordinary hours of operation are Monday – Friday, 8:30 a.m. – 5:30 p.m.; however, some flexibility is required.

Compensation offered will be commensurate with skills & experience. Benefits (401k/Health Insurance/PTO/Bonus Opportunity) will be offered.

We hold ourselves to the highest standard of excellence while providing quality patient care in a collaborative team-oriented environment; and so, candidates must have the following attributes to be considered for this role:

• At least two years of dental office experience – Oral Surgery experience is a plus
• Unparalleled attention to detail and organizational skills
• Strong work ethic
• Exceptional patient service skills
• Naturally proactive and self-motivated
• Excellent team player

Roles and Responsibilities (include; but, are not limited to):

• Greet patients; seamlessly handle the check-in process in a timely manner
• Proactively develop and maintain surgeon’s schedule with ample lead time, in adherence to his process and preferences
• Communicate consistently with the surgeon and office staff to ensure alignment on all elements of the scheduling process
• Answer all incoming calls; schedule and confirm appointments
• Educate patients regarding dental procedures and treatments that are offered at the office
• Liaise with referring doctors and vendors
• Safeguard patient privacy and confidentiality according to established compliance standards
• Complete daily tasks in accordance with the operating checklist
• Positively represent the practice at all times through a success-oriented and professional demeanor

Knowledge, Skills and Abilities:

• Excellent verbal and written communication
• Exceptional organizational and time-managements skills – the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Knowledge of dental/medical insurance
• Knowledge of dental terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset and a willingness to ‘get your hands dirty’
• A strong sense of urgency and focus in accomplishing tasks
• Experience working with Microsoft Word, Outlook and Excel – experience with Carestream WinOMS is a plus

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person