Central Indiana Orthopedics is looking for outstanding individuals interested in being part of a team environment. Successful candidates will be hardworking, willing to learn and grow, and anxious to be part of a culture focused on outstanding patient care. Individuals must be dependable and demonstrate a positive work ethic.

The Patient Account Specialist is responsible for analyzing delinquent patient accounts and resolving open insurance issues. Individuals in this role will receive reimbursement from insurance companies and ensure payments are posted to patient accounts accurately and efficiently.

• Explain clinic billing and payment procedures to patients, responding to patient requests regarding their accounts and assist with claim issues.
• File insurance claim forms and explanation of benefits statements for outstanding accounts.
• Interface with insurance providers to ensure all discounts or special rates are applied to the bill and information is accurate to ensure timely payment by the insurance company.
• Receive payments from insurance providers, posting and updating patients’ accounts accurately and timely, maintaining required records, reports and files, and balance adjustments.
• Assist with coding and error resolution to ensure patient accounts are accurate.
• Experience with EMR (electronic medical record) system required; NextGen EMR preferred.
• Ability to multi-task and proficient with computers.

License/Certification/Education

• Minimum high school diploma or GED required
• One to three years previous patient account experience in a healthcare organization required
• Additional applicable education may be substituted for patient account experience