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Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. This position is responsible for providing best-in-class service to customers and business partners. Provide support for orders and credits for the assigned markets in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions.
MEASURES OF SUCCESS
Handle large volume of inbound and outbound calls to clients
Process all orders and credits with high accuracy
Demonstrate customer satisfaction best practices (follow-up and notification)
Collaborate with other departments to assist in solutions for clients
Coordinate a problem-solving approach when resolving challenges
Efficient time management and meeting all department objectives
Assist in developing continuous improvement plans for the respective market
Effective order management, credit and report processes
Meeting or exceeding sales objectives provided
IDEAL CANDIDATE ATTRIBUTES
College education preferred or five years of customer experience
Proven experience in data entry
Good written and oral communication skills
Active listening skills in handling all customer interactions
Detail-oriented and able to manage multiple tasks
Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint
Prelude and Cognos preferred but not required
Coachable and willing to participate in self-development
Ability to work in a constant state of alertness and safe manner.
BENEFITS PACKAGE & EMPLOYEE PROGRAMS:
At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Full Time
Wholesale
$60k-79k (estimate)
03/31/2023
05/01/2024
central.com
WALNUT CREEK, CA
3,000 - 7,500
1980
Public
TIMOTHY P COFER
$1B - $3B
Wholesale
Central Garden & Pet Company is a distributor of fertilizer, soil amendments and animal health products for the lawn, garden and pet shops.
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.