Position Title: Information Technology Technical Support: University Assistant

Position Type: On Campus Part Time Employment

Department: Information Technology, Client Support Services

Supervisor: Customer Support Center Coordinator

Hours: 19 hours per week, Saturdays 9:00am – 3:00pm required.

Salary: $18.00 - $20.00

Responsibilities

Provide technology support for computers, the campus network and various supported system applications for the campus community; assist with technical support operations, including trouble identification and resolution, follow-up, data entry, documentation of problems and procedures, utilization of help desk software, and dispatching services when necessary. This position requires the selected candidate to work Saturdays 9am – 3pm during the academic semester.

Qualifications

General technical knowledge, including knowledge of Microsoft products (recent versions of Office and Windows). Knowledge of current web browsers and mobile devices. Ability to work well with others and follow the job through to completion. Excellent communication and customer service skills. Experience in a technical or business-related area in a help desk or customer service preferred.

University Assistant Positions are limited to Graduate Level students or anyone who is not a current Undergraduate student.

Job Type: Part-time

Schedule:

• Every weekend
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 2 years (Preferred)

Ability to Commute:

• New Britain, CT 06050 (Required)

Work Location: In person