Position Title: Information Technology Help Desk Level 1: University Assistant

Position Type: On Campus Part Time Employment

Department: Information Technology, Client Support Services

Supervisor: Customer Support Center Lead

Hours: 19 hours per week, Monday – Friday, hours between 12pm – 8pm

Salary: $18.00 - $20.00

Responsibilities

Provide technology support for computers, the campus network and various supported system applications for the campus community; assist with technical support operations, including trouble identification and resolution, follow-up, data entry, documentation of problems and procedures, utilization of help desk software, and dispatching services when necessary.

Qualifications

General technical knowledge, including knowledge of Microsoft products (recent versions of Office and Windows). Knowledge of current web browsers and mobile devices. Ability to work well with others and follow the job through to completion. Excellent communication and customer service skills. Experience in a technical or business-related area in a help desk or customer service preferred.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 19 per week

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 2 years (Preferred)

Ability to Commute:

• New Britain, CT 06050 (Required)

Work Location: In person