Position Role/Tile: Deskside Support
Location: Tioga, ND.
Description:
Provide desktop managed service.
Accept Service Request and Incident from the First or Second Level Support via ServiceNow for the locations specified by Client.
Fulfill assigned Service Request and Incidents from ServiceNow for local desktops, laptops, and printers/plotters in scope.
Troubleshoot, install, configure, and support monitors in single and multiple set ups.
Troubleshoot and support desk side network issues and connectivity.
Escalate Service Request and Incident resolution as necessary, involving other 3rd Party Level 3 support when required.
Provide laptop, desktop, tablet, telephony, and other peripheral deployment.
Perform office moves-computers, printers, monitors, telephony and reconnect at new location; including validation all hardware and network connections are in working order
Install standard peripheral devices and applications; escalate requests for non-standard peripherals
Skills
Service Desk Non-Voice Support
Service Desk Voice Support
ServiceNow
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.