POSITION: Receptionist (flexible work arrangement)

Serve as the first point of contact for incoming calls from consumers, medical facilities, businesses, staff, vendors, and the public from individuals contacting CBES by phone. She/he must be able to create a positive and professional impression with all callers. 

When required, greet visitors, and provide information regarding the organization to the public, clients, and customers. 

Essential Functions and Responsibilities:

• Manage all incoming calls.
• Answer telephone, screen, and direct calls. 
• Transfer calls to the appropriate department or person. 
• Provide information regarding elder resources, if appropriate. 
• Take messages, if appropriate. 
• Maintain an up-to-date agency directory. 
• Stay abreast of employee hires, transfers, and separations. 
• Greet individuals entering the building, when required.
• Respond to queries from the public and customers, when required. 
• Monitor visitor access and maintain security awareness, when required. 
• Receive mail and deliveries, if needed. 
• Tidy and maintain the reception area, if needed. 
• Other duties as assigned.

Key Cempentencies:

• Possess excellent communication skills.
• Be proficient in multitasking.
• Exceptional interpersonal and customer service skills. 
• Comfortable response to high call volume. 
• Attentive listener.
• Highly dependable.
• Patient 

EDUCATION, SKILLS, AND EXPERIENCE:

• High school diploma required.
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds. 
• Ability to climb stairs. 
• Ability to travel to the community to perform visits at consumers’ homes. 
• Work requires regular standing, stooping, and bending.