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Job Description
Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist.
As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day.
In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing.
You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring.
You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.
This position is eligible for a $250 sign on bonus, $250 retention bonus after 6 months of employment, and a $500 retention bonus after 1 year of employment.
Requirements
We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need to be tech-savvy, with good computer and phone skills.
To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It’s preferred that you have banking or credit card experience, but not required.
Last updated : 2024-03-27
Full Time
Lending & Credit
$63k-84k (estimate)
03/28/2024
05/08/2024
centralbankonline.com
ANKENY, IA
25 - 50
1877
KEVIN KELLY
$5M - $10M
Lending & Credit
Chartered in 1877, Central Bank has a solid history of providing customers with financial solutions and a strong commitment to serving their communities. Central Bank believes in supporting local organizations and their employees embrace this philosophy by donating their time and talents. From traditional and business banking services to home loans, trust and insurance services, Central Bank is your complete financial resource. Visit centralbankonline.com for more information. Member FDIC.
The job skills required for Resolution specialist include Time Management, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Resolution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resolution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resolution specialist positions, which can be used as a reference in future career path planning. As a Resolution specialist, it can be promoted into senior positions as a Client Service Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resolution specialist. You can explore the career advancement for a Resolution specialist below and select your interested title to get hiring information.