Performs supervision of daily teller team and operations, including risk assessment, coaching, motivating, and ensuring compliance to established policies and procedures. Performs a wide variety of duties including; basic/advanced account transactions, cash handling and branch control procedures. In addition to teller duties, assists tellers as a resource in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems. Provides legendary service to meet needs and expectations of customer. Works to meet sales goals by promoting and cross selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results. Must have knowledge of compliance and fraud issues for protection of customer and bank. Provides leadership in operations and sales. Observes and coaches sales, service, and operations. Shows a mastery of all skills and directs others without branch manager's prompting. Able to perform opening and closing branch duties. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. Assists customers/employees, coaching, daily tasks, motivation and achieving branch and individual sales goals. Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions. Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. Assigns duties and work schedules to ensure efficient functioning of the department. Cross sells and answers customer inquiries of financial products and service offerings. Responsible for following branch control and cash handling procedures. Responsible for cross selling bank products and services to meet individual goals. Interacts with other Consumer Banking and Bank employees to complete customer and employee requests. Provides Legendary Service to customers, and coworkers, while establishing strong relationships. Performs functions of daily supervisor, such as training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication. May be involved with discipline, promotion, transfers and termination of staff when appropriate. Provides a model of accuracy, service, strong sales ability, and efficiency for other tellers. Must act in a professional manner. Has authority to sign cashier's checks, approve transactions, and make decisions regarding enforcement of transaction procedures. Understands role in case of robbery and knows proper post-robbery procedures. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed. Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers will report indirectly to the Teller Supervisor with questions whenever management is not present. Daily direction on work comes from various supervisory staff.
Requirements:
Has proficiency in teller operations. Supervisory experience preferred. High School diploma or GED if required. Successful completion of in-house training programs required. Ability to handle large sums of cash accurately. Previous teller or banking experience is preferred. Progression in sales ability is expected. Ability to clearly understand and describe bank products and services to make effective referrals. Previous retail and/or sales experience preferred. Proficient knowledge in bank products and services with ability to effectively communicate options to customers. Good interpersonal communication is required. High level of attention to detail. Professional demeanor and good communication skills. Ability to work in fast paced environment with accuracy. Ability to handle highly confidential customer information. Computer skills (email, printer, copy), Image Scanner, Cash Counting Machine, Cash Dispensing Machine, Coin Counter skills are needed.