Overview
CENTERS is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.
The Membership Services staff are responsible for providing customer service to new and prospective members, completing sales, registrations, and refunds. They will also assist with the administration of the Member Services office.
*All staff members of the Aquatic Center at Mylan Park are employed by CENTERS, LLC.
Responsibilities
Core Responsibilities

• Greet and welcome guests; provide facility tours to prospective members
• Provide membership and program information and assist with membership, enrollment, and billing questions
• Recommend programs, services, and membership options to prospective members
• Process sales, registrations, and bookings through member management software
• Keep abreast of programs and services to accurately register participants
• Answer phone, direct calls, and provide information to callers
• Update records in member management software and on CRM platform
• Assist with reporting by providing data
• Assist with clerical duties, front desk functions, and front desk staff training
• Attend regular meetings

Qualifications
Required Skills and Abilities:

• Strong customer service skills
• Willingness and ability to enforce policies and resolve conflicts
• Computer skills
• Ability to handle several tasks at once with frequent interruptions
• First Aid, CPR, AED certifications required (provided)

Work Environment and Physical Demands
Work Environment

• Office environment/fitness center environment
• Moderate to loud noise
• Scheduled shifts, may include weekends

Physical Demands

• Standing or walking for at least 50% of the work day
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.
• Occasional bending, stooping

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.