19 Associate Customer Service Representative Jobs in Evansville, IN
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CenterPoint Energy is Hiring an Associate Customer Service Representative Near Evansville, IN
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
- Respond to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
- Issue orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
- Resolve billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
- Solicit customer feedback on service provided and initiates action based on customer feedback. Receive and appropriately prioritizes trouble calls.
- Interact with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensure proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
- Consider each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
- Interact with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
- Requires a high school diploma or GED
- Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
Job Summary
Full Time
Utilities
$32k-40k (estimate)
04/11/2023
04/10/2024
centerpointenergy.com
HOUSTON, TX
7,500 - 15,000
2001
DAVID J LESAR
$5B - $10B
Utilities
Related Companies
About CenterPoint Energy
Center Point Surveying is a civil engineering company based out of RURAL ROUTE 63 BOX 39, Pettigrew, Arkansas, United States.
The job skills required for Associate Customer Service Representative include Customer Service, Call Center, Billing, Written Communication, Customer Contact, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Customer Service Representative positions, which can be used as a reference in future career path planning. As an Associate Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Service Representative. You can explore the career advancement for an Associate Customer Service Representative below and select your interested title to get hiring information.
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