*Summary:*
The individual in this role provides oversight for the health center under the CenterPlace Health scope and is responsible for all operations at their assigned location. Responsibilities include, but are not limited to, management of primary health care providers, clinical support staff, and clerical support staff. This role assists/directs patients with questions and inquires and supports the health center to provide quality and effective care. Additionally, this individual, works collaboratively with other program managers at the site to assure quality, comprehensive care is available to the population. The Center Manager assists the Director of Operations in motivating the employees, monitoring patient flow, training employees, and facilitating on-going communications and collaboration with the administrative team.
*Essential Functions:*
Provides oversite of health center site activities in accordance with professional/industry standards and CenterPlace Health policies:
* Plans, directs, and organizes work, including staff scheduling.
* Recruits, interviews, and selects new staff.
* Participates in orienting and training of new staff.
* Evaluates staff by observing performance, client outcomes and reviewing documentation of care/services.
* Provides counseling and coaching for staff using a problem-solving approach
* Provides instruction/guidance to staff on policy, procedures, and processes.
* Conducts and participates in regular staff meetings.
* Manages the activities of the day by staff, patients, students, and providers to assure a smooth, efficient patient flow through the units.
* Assures that required medical equipment and supplies are readily available at the time it is needed, and in emergencies to include medications, lab processing and notification of emergency medical services when indicated.
* Observes infection control and standard precautions.
* Works with clinical staff to accurately monitor all clinical documentation and logs for accuracy and completion.
* Plans, promotes, and coordinates all site services, including but not limited to, medical, dental, and behavioral health services.
* Works directly with the Field Operations Manager to manage the daily operations of the center.
* Works collaboratively with dental and behavioral health leadership to assure patient care standards are met.
* Works collaboratively with the Chief Medical Officer and/or his designee to ensure appropriate provider coverage for all services.
* Analyzes patient flow problems and assists in instituting corrective actions.
* Monitors staff performance in compliance with established timeframes.
* Regularly interfaces with providers and staff to facilitate communication and improvement activities.
* Functions as EHR super user working closely with AthenaHealth to ensure that appropriate training, error monitoring and corrections are completed in a timely manner.
* Makes recommendations regarding transfers, promotions, and terminations.
* Coordinates with PSR Manager and Field Operations Manager to assure competencies.
* Provides direction and support for staff to achieve organizational goals and objectives.
* Participates as needed as a member of various committees related to the overall improvement of the corporation.
* Complies with company policies and procedures
* Promotes and complies with NCQA Patient Centered Medical Home standards of care.
* Assures that all documentation in the EHR is completed as required.
* Attends all mandatory meetings and in-services.
Utilizes best practices in management to provide efficient and effective services that meet organizational customer service, internal processes, and financial goals:
* Involves staff in planning and evaluation of services.
* Works collaboratively with other program managers at the site to assure quality, comprehensive care is available to the population.
* Collaborates/coordinates with key community partners to develop and sustain systems, services, partnerships, and infrastructure as established by the Bureau of Primary Health Care for Federally Qualified Community Health Centers.
* Provides information and feedback on center activities/services and acts as an advocate for underserved populations throughout the community.
* Actively participates in centralized and site level Performance Improvement initiatives.
* Promotes team performance.
* Serves as a role model, coach, and mentor for staff.
*Assists the Operational Leadership Team:*
* Assist with development of short and long-term goals and objectives.
* Assists with development and management of the site and organizational budget and business plan.
* Assists with the development and evaluation of policies and procedures.
* Collaborates with professional organizations, schools of nursing, physicians and others as required in promoting the delivery of effective and efficient clinical services.
* Attends and participates in staff development and in-service education programs.
* Provides administrative support, as needed.
*Other*
* Supports clinical staff and patients in referral process.
* Completes Daily/Day end activities as assigned.
* Completes all required training and attends meetings as assigned.
* Protects/observes patient confidentiality per policies and procedures.
* Translates, as needed, if employee is bilingual.
* Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire, and emergency situations.
* Provides backfill for staffing as needed based on current training, certification and/or licensure if appropriate.
* Understands Health Information practices and assists when necessary.
* Understands the referral process and assists when necessary.
*Minimum Qualifications: (Experience/Skills/Abilities/Education/Certifications):*
* Must have current LPN license.
* At least five (5) years nursing/MA experience. Two or more years in a supervisory position.
* Current CPR Certification.
* Strong verbal and written communication skills.
* Demonstrated knowledge and ability to use Office 365 programs including Outlook, Word, Power Point and Excel.
*Preferred Qualifications: (Experience/Skills/Abilities/Education/Certifications):*
* Experience or basic understanding of immunizations, laboratory services, and 340B drug program is recommended.
* Preferred experience/knowledge in primary care. Cultural diversity, performance improvement and coding.
*Physical Demands:*
* While performing the duties of this job the employee is regularly required to stand
* Walk, often for prolonged periods.
* Use hands to finger, handle, or feel.
* Reach with hands and arms.
* Stoop, kneel, crouch, or crawl.
* See, speak, and hear.
* The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
*Work Environment:*
General medical clinic/office environment.
Some travel may be required between sites.
*Supervisory Responsibilities:*
All Medical site primary health care providers, clinical support staff, and clerical support staff
LPN, Licensed Practical Nurse
RN, Registered Nurse
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Experience:
* Supervisory: 1 year (Preferred)
* LPN/RN: 3 years (Preferred)
License/Certification:
* LPN (or higher) (Required)
Work Location: In person