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GENERAL DESCRIPTION OF POSITION
The Senior Customer Service Representative is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals.
This position is responsible for promoting and cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for opening all consumer and business accounts and services.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and services.
4. May function as Teller, Teller Supervisoror Assistant Branch Manager as needed.
5. Supports and contributes to the attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
7. Resolves customer concerns and ensures effective and long term problem resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products, rates and services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required documentation.
14. Maintains positive, friendly and professional attitude and appearance.
15. Adheres to work schedules.
16. Provides assistance to other retail staff on complex new account issues.
17. May participate in community activities and events.
18. Completes required BSA / AML training and other compliance training as assigned.
19. The ability to work in a constant state of alertness and in a safe manner.
20. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and / or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses
SOFTWARE SKILLS REQUIRED
Intermediate : Spreadsheet
Basic : 10-Key, Payroll Systems, Word Processing / Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting;
but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
regularly lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-05-14
Full Time
Lending & Credit
$33k-40k (estimate)
05/22/2024
06/07/2024
my100bank.com
HIGHLAND, AR
1,000 - 3,000
1999
BOB EVINS
$500M - $1B
Lending & Credit
Centennial Bank, a Home BancShares Company, is a customer focused bank that provides a broad range of commercial and retail banking and related financial services to businesses, investors, individuals and municipalities. We have locations in Arkansas, Florida, Alabama, and New York. Member FDIC. Equal Housing Lender. Member FDIC Equal Housing Lender