Job Title: Veterinary Receptionist

Company Overview:
Our private, locally owned veterinary hospital has been proudly serving the community for over 25 years. Committed to providing high-quality and personalized pet care, we prioritize the well-being of our furry friends and the satisfaction of their owners.

Job Description:
As the first point of contact for our clients and their pets, the Veterinary Receptionist plays a crucial role in creating a positive and welcoming experience. This position requires exceptional multitasking abilities, a friendly and professional demeanor, and the capability to handle various responsibilities simultaneously.

Key Responsibilities:

• Greet clients and their pets warmly, making them feel welcome and comfortable.
• Provide excellent customer service, including answering multi-line phones, emails, and text messages while efficiently triaging inquiries.
• Schedule appointments and maintain organized patient records using Avimark.
• Handle invoicing, check-out procedures, and payment transactions with accuracy.

Qualifications:

• 1 year of Veterinary Reception/Assistant experience required.
• High school diploma or equivalent.
• Completion of a Veterinary Assisting Certification preferred.
• Strong computer skills, with basic knowledge of Avimark considered a plus.
• Ability to multitask and prioritize tasks effectively.
• Ability to perform basic math, including making change.
• Excellent communication skills, written and verbal, with clients and internal team members.
• Capacity to work in a fast-paced environment with frequent interruptions.
• Physical ability to lift up to 30 lbs. unaided.
• Ability to stand or walk for most of the day.

Receptionist Shifts:

• Monday – Friday: 7:30 am – 6 pm
• Saturday: 7:30 am – 12 pm
• 35-40 hours per week.

Compensation and Benefits:

• $16-19 per hour, dependent on experience.
• Full insurance benefits, including health and dental.
• Paid time off (PTO) and sick time.

Work Environment:

• Exposure to smells and noise from barking dogs and machinery.
• Possibility of being bitten or scratched.
• Zoonotic risk handling animal fluids.
• Exposure to various risks, including gas anesthesia, radiation, drugs, and chemicals used in a hospital setting under OSHA.
• Compassion fatigue.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work setting:

• In-person

Application Question(s):

• We perform background checks, would this be a problem?

Experience:

• Veterinary experience: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Colorado Springs, CO 80919 (Required)

Ability to Relocate:

• Colorado Springs, CO 80919: Relocate before starting work (Required)

Work Location: In person