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Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!
Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.
Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:
We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.
At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.
JOB SUMMARY
The AV On-Site Support Engineer will provide daily on-site support of audiovisual (AV), IT and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management and Subcontractors as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
Manage all aspects of assigned service tickets from creation through resolution. Position does not directly manage personnel.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
KEY REQUIRED CHARACTERISTICS
LANGUAGE SKILLS
Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.
MATHEMATICAL SKILLS
The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed.
REASONING ABILITY
In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, climb a 12' ladder and reach with hands and arms. Lifting objects with a max weight of 50 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment is typical of a business environment, conference room, offices, server rooms, and NOC centers. There is potential to travel to other sites on occasion.
BENEFITS AND PERKS
Full Time
IT Outsourcing & Consulting
$86k-105k (estimate)
12/12/2023
05/04/2024
cenero.com
MALVERN, PA
200 - 500
1999
CHRIS HENRY
$50M - $200M
IT Outsourcing & Consulting
Cenero is a service-focused audio visual, unified communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advanced collaboration and audiovisual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping organizations gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. We do not want to be your audio visual vendor; we want to be your business partner. As your partner, we work with you to design an advan...ced audio visual and video conferencing system tailored more towards your specific business needs. We will provide you with unmatched service and support before, during, and after the installation to ensure you are always satisfied with your audio visual investment. The Cenero Advantage * Managed services for audio visual and video conferencing presentations * Complete design and installation of all AV systems * Operation center design and installation * Ongoing support services and project management * On-site personnel and supplemental staff * Complete post-sale and installation support * Help Desk support * Meeting and event support * Sales, rental and repair of all AV equipment
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