Job Purpose:

The HTML Specialist will be responsible for assisting and implementing Cendyn’s Sales Suites / Event Management Software products. Primary job responsibilities are to interact with the Cendyn project management team and maintain project status, updates, and assist the project teams with various data configurations and QA.

Job Responsibilities:

Essential Functions:

1. Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource
2. Troubleshoots technical issues related to HTML Code and CSS, list segmentation, Spam related and other aspects of email execution, as required
3. Become a trusted advisor for assigned customers on the implementation team
4. Build and maintain internally and externally documentation of Cendyn implementation productions
5. Complete delivery tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.
6. Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones
7. Identify key components needed for the project, and work with the Technical Consultant and Project Manager to provide accurate recommendations for property setup
8. Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization
9. Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/trainings/reviews for all products contracted
10. Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group
11. Provide detailed feedback and reviews for implementation handoff to the Customer Success Team
12. Mentor, coach, and assist in the development of team members within Project Management Office relating to implementation topics.

Requirements:

1. Bachelors degree pertaining to computer science or related
2. At least 3 years of HTML/CSS experience and Email Production
3. Proficient in Adobe Photoshop, Visual Studio and Sublime Text
4. Strong computer skills: proficient in Excel, Word, Outlook
5. Knowledge of HTML, CSS, and JavaScript

Competencies:

1. Excellent communication skills, both written and verbal
2. Execute a high attention to detail and the ability to follow strict guidelines
3. Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
4. Demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
5. Demonstrated proactive approach to tackling problems
6. The ability to adapt and use new technologies in the industry
7. Organized self-starter who can work independently, execute quickly, and prioritize
8. Ability to manage multiple priorities, projects and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
9. Proven ability to troubleshoot and think analytically. Performing analysis as needed.
10. Demonstrated success in relationship management

Work Timings:

This is a full-time position. Candidate will be expected to work in a 24x7 work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.