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Job Purpose:
This role will have a strong passion for customer satisfaction as it relates to providing a seamless customer experience for our clients as they upgrade to Cendyn CRM.As an Account Manager – CRM Upgrade, you are responsible forcoordinating and ensuring customer satisfaction throughout the CRM Upgrade process, bringing concerns forward to the corresponding internal departments, and being the main point of contact for your customers throughout the CRM upgrade.
Given our business model, where our customers pay us over time, customer satisfaction is vital to our long-term profitability. We will be successful if our customers are receiving massive value from our service.
In addition, this position is accountable for partnering with the appropriate internal resources to ensure Cendyn’s CRM upgrade is communicated, and ongoing training needs are met.
Job Responsibilities:
Essential Functions:
Requirements:
Required Education and Experience:
Expected Competencies:
Position Type:
This is a full-time position.
Travel:
This position may require up to 15% of travel. Travel may be international, overnightand outside of regular business hours.
EEO Statement
Cendynprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyncomplies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability ofCendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Full Time
IT Outsourcing & Consulting
$67k-91k (estimate)
03/03/2024
06/01/2024
cendyn.com
BOCA RATON, FL
200 - 500
1996
TIM SULLIVAN
$50M - $200M
IT Outsourcing & Consulting
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Sin...gapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit www.cendyn.com.
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