Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Do you have a passion for the highest quality and patient happiness? Then please respond to this dynamic opportunity available with one of the best places to work in Southern California!

Cedars-Sinai is a nonprofit, independent healthcare organization committed to improving the health status of the communities we serve through:

• Leadership and excellence in delivering quality healthcare services
• Expanding the horizons of medical knowledge through biomedical research
• Educating and training physicians and other healthcare professionals

Quality patient care is our priority. Providing excellent clinical and service quality, offering compassionate care, and supporting research and medical education are essential to our mission. We have been recognized as #1 in California and eight years in a row on the "Best Hospitals" Honor Roll by U.S. News & World Report, 2023-24.

Summary of Essential Duties:

• The Clinical Patient Access Representative II is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions.
• You will answer phone calls for both primary care and assigned specialties within the Health System.
• Schedule appointments, address patient clinical inquiries, issues, and complaints.
• Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism.
• Provides outstanding service based on an effective intake, diligence and clinical competence with every call.

Education:

• High School Diploma or GED required

Certification/Licenses:

• Certified Medical Assistant License required

Experience:

• A minimum of 1 year of experience as a Medical Assistant required
• At least 1 year of experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred