Cedar Point Health is a growing physician-owned company with a dedication to healthcare on the western slope of Colorado. With three urgent care sites, four primary care locations, and our PT wellness center, we have lots of options to support our patients. Come join our growing company that supports opportunity for growth, learning and career expansion.

Summary: The Pharmaceutical Specialist will be responsible for moving medication requests through the systems with precision while communicating with necessary channels effectively to deliver timely, patient centered care.

Responsibilities:

• Manage all prescription refill requests received via fax, phone and electronic.
• Communicate directly with patients when medications have been delayed, proposing solutions for handling
• Resolve general issues when they arise
• Manage procedure flow chart with adherence
• Assess and analyze patient charts for needed information to deduce next steps
• Communicate with providers and medical assistants based on controlled substance protocols
• Process all requests timely

Requirements:

• Ability to interpret faxes, escripts, verbal and written prescription orders
• Experience with online prescription systems and EHR’s a plus
• Knowledge of pharmacy and medical terminology
• Understanding of Company and HIPAA patient confidentiality and compliance
• Must exhibit excellent customer service skills and attention to detail
• Ability to identify problems and assist in finding solutions
• Ability to work effectively as a team member with physicians, providers, and other staff.
• Ability to communicate effectively and be an integral part of the team
• Ability to use good reasoning and judgment

Education: LPN, RN, MA preferred. Minimum pharmacy tech experience required (1-2 years)

Experience:

• EHR systems navigation
• Med management or prescription refill
• Work as prescription refill technician or alongside provider as an assistant
• 1-2 years customer service experience
• Work with deadlines and understand SOP adherence

Mental and Physical Requirements: Ability to work on a computer for extended periods of time. Must be able to use a variety of office equipment.

Conditions: Normal office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, and other members of the public on a regular basis.