Requirements:

• US Citizenship
• US Secret Security Clearance
• Education: Bachelor's Degree
• Experience: 4 years minimum
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
• Proven track record of using effective consultative skills and processes.
• Proven track record of managing and delivering simultaneous projects
• SharePoint knowledge and/or experience.
• ServiceNow experience
• ITIL v4 Foundations certification

Position Description:

We are currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding.

Duties:

• Assesses incident, problem and service request metrics against knowledge utilization data and takes measures to ensure that the knowledge base is proactively mitigating requests
• Lead and develop knowledge strategy to improve customer experience.
• Boost internal knowledge and add value to the department.
• Collaborate with leadership and the wider organization to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant.
• Work with a team of SME's to design, deliver and implement a functional repository of knowledge to improve the customer experience.
• Work with the team and content owners to define priorities for content creation and the publishing of content.
• Curate existing content and package content to the end-users.
• Generate and maintain a list of capabilities the Program offers to include the supporting tool set to provide those capabilities
• Collaborate with Tech Writer and Documentation Team

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• relevant: 4 years (Required)

Security clearance:

• Secret (Required)

Work Location: Hybrid remote in Huntsville, AL 35805