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NLogic
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NL-24-029 Knowledge Manager
NLogic Huntsville, AL
$109k-133k (estimate)
Full Time | Business Services 2 Months Ago
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NLogic is Hiring a NL-24-029 Knowledge Manager Near Huntsville, AL

The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding.Assesses incident, problem and service request metrics against knowledge utilization data and takes measures to ensure that the knowledge base is proactively mitigating requests. Lead and develop knowledge strategy to improve customer experience.Boost internal knowledge and add value to the department.Collaborate with leadership and the wider organization to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant.Work with a team of SME's to design, deliver and implement a functional repository of knowledge to improve the customer experience.Work with the team and content owners to define priorities for content creation and the publishing of content.Curate existing content and package content to the end-users.Generate and maintain a list of capabilities the Program offers to include the supporting tool set to provide those capabilities. Collaborate with Tech Writer and Documentation Team.Required:
  • Bachelor’s degree with 4 years of experience working with knowledge management systems/tools and managing online data/content.
  • Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
  • Strong writing and editing skills.
  • Proven track record of using effective consultative skills and processes.
  • Ability to build strong relationships across a diverse group.
  • Proven track record of managing and delivering simultaneous projects.
  • SharePoint knowledge and/or experience.
  • ServiceNow experience.
  • ITIL v4 Foundations certification.
Candidate must be a U.S. Citizen. Active Secret Clearance is required. This is a full-time position located in Huntsville, AL.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$109k-133k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

05/14/2024

WEBSITE

nlogic.com

HEADQUARTERS

HUNTSVILLE, AL

SIZE

200 - 500

FOUNDED

2009

CEO

TIMOTHY THORNTON

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About NLogic

nLogic is an employee-owned, small business that delivers logical solutions to our Government and industry customers. Our customers include Army, Navy, Air Force, Special Operations, Missile Defense Agency, Defense Commissary Agency, NASA, and US Department of Agriculture. Core competencies include system engineering and integration, software life cycle, modeling and simulation, test and evaluation, logistics, information technologies, and cyber security. Current office locations include Huntsville, AL; Vandenberg Air Force Base, CA; Fort Greely, AK; Colorado Springs, CO; Fort Lee, VA; and Arn...old Air Force Base Tullahoma, TN. We are ISO 9001:2008 certified, AS9100C compliant, CMM-I Level 2, and ITAR registered. Our Vision: Our vision is to be the premier provider of products and services in our market, by offering innovative and logical solutions essential to meet our customers needs. Mission: Our mission is to employ highly skilled and responsive individuals dedicated to consistently providing superior services and products. We use honest, ethical, and accountable business practices to help our clients exceed their goals in the most cost effective and time efficient manner. Long-Standing Customer Values: Exceed customer requirements & expectations, Ensure quality on consistent basis, Conduct business with integrity & respect, Be dependable and responsive, Accept accountability for our actions, Perform within reasonable cost, and Be trusted teaming partner. Long-Term Employee Values: Attract & retain high-quality personnel, Provide quality management & leadership, Ensure challenging & stable environment, Encourage professional development & career growth, Reward exceptional service, Maintain outstanding benefits package, and Enable employee ownership. More
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