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DescriptionHas developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Key Responsibilities
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
Uses escalation policies as required to keep management informed of down situations.
Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames.
Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
Assists in the preparation of and participates in customer meetings.
Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control.
Utilises Quality Improvement Process methods and terminology.
Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
Functional Knowledge
Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Business Expertise
Has a good understanding of how the team integrates with others to achieve objectives
Leadership
May provide informal guidance and support to more junior team members
Problem Solving
Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact
Impacts the quality of own work and its contribution to the team
Interpersonal Skills
Uses communication skills to regularly exchange information
Qualifications
Education
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Qualifications
Education : Associate's Degree
Associate's Degree
Skills : Certifications :
Certifications : Languages :
Languages :
Years of Experience :
4 - 7 Years
Work Experience :
Additional Information
Time Type : Full time
Full time
Assignee / Regular
Travel : Yes, 10% of the Time
Yes, 10% of the Time
Relocation Eligible :
U.S. Salary Range : $23.00 - $31.90
$23.00 - $31.90
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Last updated : 2024-05-26
Full Time
Semiconductor
$37k-45k (estimate)
05/27/2024
07/30/2024
appliedmaterials.com
SANTA CLARA, CA
15,000 - 50,000
1967
Public
GARY DICKERSON
$10B - $50B
Semiconductor
Applied Materials is a supplier of equipment, services and software to enable the manufacture of semiconductor, flat panel display and solar products.
The job skills required for Customer support technician include Problem Solving, Communication Skills, Leadership, Customer Satisfaction, Preventive Maintenance, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support technician positions, which can be used as a reference in future career path planning. As a Customer support technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support technician. You can explore the career advancement for a Customer support technician below and select your interested title to get hiring information.