About BridgeTech

BridgeTech is a leader in the IT customer service industry, and we have grown tremendously since our founding in 2013. Providing excellent support to our customers is at the heart of what we do. Many of our clients are leaders in their own industries ranging from Legal, to manufacturing, to government, to Fortune 500 companies.

We value our highly dedicated, hard-working team of experienced IT professionals. Teammates can collaborate with all members of the team owners, managers, and colleagues. We know our employees give it their all and so we are highly interested in our employee’s growth from a holistic perspective. We strive to ensure that our employees are well rounded by providing training and coaching that include customer service, emotional intelligence, and the latest technical support techniques. Our culture is one of our greatest attributes and it’s our people that help cultivate it!

In addition to great benefits and training, our staff are also given the opportunity to participate in our monthly and quarterly activities. We always have something new on the agenda. Team activities are always greatly anticipated by our team to relax and enjoy each other’s company while being entertained or creating something new.

Job Roles and Responsibilities

While this list is not comprehensive, it does provide a general overview of the job expectations.

• Provide on-site visits to our customers at their office locations in the Portland Metro and surrounding areas.
• Work as part of a team providing end user helpdesk support for multiple customers.
• Perform hardware, software, and network troubleshooting.
• Determine the best solution based on the issue and details provided by customers.
• Track all work. Provide detailed and accurate descriptions.
• Consistently provide excellent customer service.
• Share technical knowledge and help mentor fellow techs/team members wherever possible.
• Provide clients with one-to-one or one-to-many customer service & support as needed.
• Direct unresolved issues/escalate to the next level of support personnel.
• Identify and suggest possible improvements on procedures.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Be available for our on-call rotation to support customers on evenings/weekends and holidays.

Qualifications and Professional Work Ethic

· Minimum 2 years of help desk/professional technical support experience is required .

· Employees at BridgeTech must own a reliable vehicle.

· Valid vehicle insurance must be always maintained, and a copy provided to BridgeTech.

· BridgeTech Employees must be professional, courteous, and have excellent communication and customer service skills.

· Maintain a clean, neat, well groomed, and professional appearance always.

· Have a strong willingness and desire to learn and understand underlying software/systems/technology.

· Professional certifications preferred.

Work Location:

Typically, on the road. While we do have an office located in Oregon City Oregon, you will find yourself at our customer’s offices in the Portland metro and surrounding areas, most days.

Schedule:

8 hour shift, Monday to Friday. Typically, 8am-5pm or 830-530pm Pacific Time, dependent on what is needed.

Benefits:

· Full time position

· 401 (k)

· 401 (k) matching

· Dental insurance

· Employee assistance program

· Flexible spending account

· Health insurance

· Health savings account

· Paid time off

· Professional development assistance

· Retirement plan

· Vision insurance

· Salary: $22-28 per hour based on experience

· Mileage reimbursement

· Parking reimbursement

Job Types: Full-time, Permanent

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• Portland, OR: Relocate before starting work (Required)

Work Location: On the road