Park Terrace located in Toledo OH is currently seeking a Hospital Liaison to join our team!

Job Summary. Their job is to make a patient's hospital stay as comfortable and convenient as possible. The Hospital Liaison consults with head nurses and patient relations administrators to discuss newly admitted residents.

The Hospital Liaison finds out how to best meet the needs of residents during the length of their stay. A Hospital Liaison organizes services to help patients, families, visitors and employees with daily needs.

Patient Comfort and Convenience

Hospital Liaison services are intended to optimize patient comfort. Hospital Liaison is the link between patients and private services to provide additional amenities.

By working closely with a hospital's environmental services, the concierge makes sure patients have access to equipment, such as wheelchairs. The concierge also ensures that patients receive the morning newspaper, snacks and special-order foods to meet their cultural or religious preferences, upon request.

Visitor Services

A Hospital Liaison may help visitors of patients with daily or specialty needs, such as private room meetings with loved ones, or resident pet visits, residents tours and resident birthday celebrations.

Room Facilities

The Hospital Liaison helps with resident room amenities that make for a more comfortable, relaxing and healing stay. The concierge may hire decorators which these types of services are usually performed before patients arrive, so rooms are ready for use when patients need them.

Supervisory Responsibilities:

·None.

Duties/Responsibilities:

·Provides information about the facilities services and day to day events

·Arranges tours of the facility for residents and their family members

·Runs appropriate errands for guests and picks up or delivers a variety of items.

·Provides a variety of business services such as shipping packages and assisting with printing needs.

·Receives, stores, and/or delivers mail.

·Acquires daily care items such as toiletries, for guests and patrons.

·Plans and schedules special events, parties, or meetings.

·Develops and maintains service relationships to fulfill the needs of residents, and guests.

·Performs other related duties as assigned.

Required Skills/Abilities:

·Excellent verbal and written communication skills.

·Proficient in Microsoft Office Suite or related software.

·Excellent problem-solving and critical thinking skills.

·Must have a positive attitude with the ability to remain flexible and patient.

·Excellent organizational and multitasking skills.

·Excellent administrative skills.

Education and Experience:

·At least two years of guest services experience highly preferred.

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