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PRIMARY OBJECTIVE
Reporting to the Call Center Manager, theCall Center Representativeprovides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and support to students and the general public who inquire about City Colleges of Chicago’s academic/degree and non-degree programs and other enrollment, registration and retention services. Positions are required to work a flexible schedule, including some weekends. Performs related remote duties as required.
ESSENTIAL DUTIES
REPORTING RELATIONSHIPS
Reports To | Call Center Manager |
Direct Supervision | None |
QUALIFICATIONS
We Offer: Excellent health and welfare benefit package and long term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.
Chicago residency is required for all full-time employees within 6 months of hire.
We are an equal opportunity and affirmative action employer. Thank you for your interest in City College of Chicago!
The intent of this job description is to provide a general description of the duties and responsibilities of this position. It is not intended to be an exhaustive set of the duties and responsibilities, nor all of the necessary qualifications to perform the work.
Full Time
$39k-49k (estimate)
04/26/2023
05/22/2024
The job skills required for Call Center Rep (Remote) include Customer Service, Call Center, Microsoft Office, Written Communication, Planning, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Rep (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Rep (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Rep (Remote) positions, which can be used as a reference in future career path planning. As a Call Center Rep (Remote), it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Rep (Remote). You can explore the career advancement for a Call Center Rep (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.