Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. 

SUMMARY: The Primary Care Technician plays a critical role in our patient experience. They provide support in caring for and monitoring of patients during their Primary Care visit at Central City Concern.

Location: Blackburn Clinic

Hours: Monday- Friday 8A-5P

RESPONSIBILITIES:

• Provide support in maintaining a calm, quiet and orderly environment by utilizing verbal and physical de-escalations skills.
• Attend MA huddles when requested.
• Provide each patient with appropriate information, visit logistics and clinic space orientation.
• Obtain patient vital signs such as pulse, temperature, respiration, and blood pressure and chart results in the EMR.
• Obtain patient’s accurate weight and height when necessary and chart results in the EMR.
• Distribute patient surveys and gather patient specific information as assigned.
• Identify out of range vital signs and Inform clinical staff.
• Escort Patient to room.
• Verify medication list with each visit.
• Ensure compliance with all company, state, and federal confidentiality and healthcare regulations.
• Restock supplies as needed.
• Report and document incidents as described in policies and procedures.
• Follow procedures for the disinfecting and sanitizing and keep work area clean and neat.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

ABILITIES:

• Demonstrate basic knowledge and intervention skills in working with people displaying escalated behavior. Willingness to learn new skills.
• Strong computer skills needed and must be detail-oriented.
• Ability to work as a team member, follow instructions, and communicate well with coworkers.
• Ability to multitask and work in a fast-paced environment.
• Ability to learn new tasks and incorporate them consistently into their workflow.
• Ability to demonstrate excellent listening skills.
• Ability to complete chaperone training and chaperone visits as necessary.
• Ability to display a non-judgmental attitude.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to manage time and meet deadlines.
• Ability to understand and follow oral and written instructions.
• Ability to take vital signs which include blood pressure, pulse, respiration and temperature or the desire and ability to learn.
• Knowledge of de-escalation methods or ability to be trained.
• Must have the desire to relate effectively with patients experiencing homelessness, substance use disorder and/or mental health diagnoses.

 QUALIFICATIONS:

• High School diploma or GED required.
• Preferred two year of experience in healthcare field.
• Must read and write and have legible handwriting.
• Current CPR certification prior to start.
• Preferred vital sign experience.
• Bilingual (Spanish, Russian) preferred.
• Knowledge and ability to deescalate a combative patient or ability to be trained.
• Must pass pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. 
• Must have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects up to 50 pounds.
• Must be able to climb stairs several times a day.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.