Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

Schedule: 8A-5P M-F

SUMMARY:

The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.

This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Blackburn Medical Assistant (MA) plays a critical role in patient care. MAs work to support providers and patients throughout the patient visit and are also integral members of the patient care team. MAs provide patient-centered care and work closely with providers and all clinical staff. MAs also work with coordinators, front desk and non-clinical staff to ensure clinic flow is smooth and patient experience is positive.

RESPONSIBILITIES:

• Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
• Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
• Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
• Manage patient flow, including but not limited to:

1. 1. Preparation for pre-visit huddle with clinical team, including chart review for immunizations, screenings, chronic conditions, mental health issues
   2. Preparing patients per standard workflow, including but not limited to:
   3. Collection, documentation and reporting of patient’s vital signs per clinic protocols.
   4. Completion of preventive screening questions
   5. Medication reconciliation with patients
   6. Exam room stocking and setup pre-visit and clean-up post-visit
   7. Completing and documenting provider orders
   8. Assisting providers and care team in scheduling of medical referrals

• Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
• Maintain medical/lab equipment and records in compliance with State and Federal regulatory requirements.
• Maintain and clean supply rooms, exam rooms and MA work stations.
• Receive, document and direct patient telephone calls in a complete and timely manner according to protocols.
• Participate in outreach to patients in order to encourage engagement in care and proactive health measures.
• Complete and document procedures per provider orders and clinic standards.
• Contact pharmacy with new prescriptions and refills.
• Maintain a clean, safe clinic environment, respecting scope of practice and clinic best-practice.
• Observe clients of the same gender as they provide urine drug samples, secure samples via chain of custody procedures.
• Maintain and complete appropriate data entry as it relates to urine drug screens, such as transcribing point of service results as well as lab results and LCMS or GCMS results.
• Ensure that urine drug screen procedure is trauma informed and patient centered.
• Complete any care team duties delegated by Clinical Services Manager.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Ability to follow oral and written directions and to apply techniques for specific patient needs.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to successfully interact with a wide variety of people including the patients and co-workers.
• Ability to manage time and meet deadlines as needed.
• Ability to effectively communicate and receive constructive feedback.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training.
• Application of knowledge or capacity to learn procedures including but not limited to: dressing changes, spirometry, injection administration, venipuncture, and specimen processing.
• Strong organizational skills.

QUALIFICATIONS:

• High School or GED required.
• Completion of a Certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP), such as AAMA or NCCT, is preferred.
• Minimum of one (1) year recent, verifiable medical assistant experience within a health care setting, with a behavioral health setting preferred.
• Must meet CCC privileging requirements as required by FTCA.
• Bilingual preferred.
• Previous experience working with underserved populations, specifically people without stable housing, preferred. 
• Must have current BLS certification prior to start.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. 
• Must have the ability to read labels and distinguish between colors.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency’s non-discrimination policies.
• Must possess the ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations and treat all individuals with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. 

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.