Job Summary: The MA is responsible for greeting patients and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing patient questions and needs, and providing an overall welcoming environment. This person also performs ad hoc administrative duties as needed.

Reporting relationship: directly to – Clinical Manager / Director; indirectly to – Business Office Manager (BOM) and Administrator

Essential Job Duties and Responsibilities include the following:

• Managing procedure room(s) to ensure the rooms are prepped and ready for patients, including room turnovers, stocking supplies, cleaning, etc.

• Managing patient flow to/from procedure room(s), and assists with patient positioning for procedures

• Demonstrates the primary goal of efficiency, while providing services that exceed customer expectations, and improving clinical and financial operations

• Assists with patient care within the MA scope of practice

• Pulls case materials and stages in appropriate areas

• Understands principles of aseptic sterile technique and their implementation

• Ability to maintain quality, safety, and/or infection control standards

• Ability to adapt to change quickly

• Assists with MA duties at other affiliated centers in Portland, if needed

Job Qualifications:

• Completion of an accredited Medical Assisting Program

• Certification as a Medical Assistant

• One (1) year previous clinical experience

• Basic Life Support (BLS)

• Self-motivated, flexible, and able to multi-task and prioritize in a fast paced environment, with the ability to problem solve with minimal direction or guidance

• Proven history as a team player

• Exceptional verbal and written communication skills

• Experience in providing exceptional customer service to patients, physicians, and team

• Full range of physical mobility (position requires sustained standing, stooping, lifting as much as 75 lbs., carrying, repetitive motions, reading, sitting, etc.)

• Prefer experience with Microsoft Office programs (Word, Excel, etc.)

• Prefer experience with medical software programs such as Advantx, Amkai, or Epic

• Efficient use of resources

• Willingness to maintain a clean, organized environment

• Consistent, reliable attendance

• Reliable means of transportation

• May provide help to other Portland area USPI facilities if required

Job Behavior:

Reflective of EPSC & USPI’s mission:

“Our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and every time.”

Demonstrates ability to work as a team member, and to communicate clearly, directly and professionally. Is flexible, reliable, productive, patient-oriented, and self-motivated. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. Maintains professional conduct and appearance. Portrays the facility and peers in a positive light to others, internally and externally.

Reasoning & Language Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent verbal and written communication skills essential.

Physical Demands: Shall be physically able to stand, walk, and maintain varied body motions and positions for long periods of time. Demonstrates manual dexterity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee shall be able to use hands to finger, handle, or feel objects or tools. The employee is required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. Shall be able to hear and speak. Shall be able to move up to 40 pounds.

USPI’S EDGE™ (Every Day Giving Excellence)

USPI’S EDGE™ is the key to the differentiation of USPI as a customer-focused company. The process of completing EDGE™ requirements establishes processes and measurements that are collected, assimilated, and shared throughout USPI. All employees are involved with EDGE™. The involvement can range from doing their jobs to taking on the role of gathering and/or entering data into the computer. All employees shall at some time during their employment be required to participate in the EDGE™ program.

Health Insurance Portability and Accountability Act of 1996

Responsible for knowing the processes involved assuring the standards established by HIPAA, and ensuring they are followed including the practices and records relating to the use and disclosure of Protected Health Information.