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cbwchc is Hiring a Patient Services Representative - OB/GYN - Queens Near Flushing, NY
Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person
Remain well-informed about the Health Center to orient patients and families to the Health Center’s services, and promote services and benefits as appropriate
Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed
Ensure reception and waiting area neat and tidy at all times
Complete and update patient registration in a timely and courteous manner
Interview and register new patients, accurately and completely
Provide patients/families with information about Patient’s Bill of Rights, Notice of Privacy Practices and other policies and procedures
Verify insurance eligibility and address insurance questions and concerns
Perform sliding fee scale assessment and determines fee charges for self-pay and underinsured patients
Optimize provider schedules and patient satisfaction with efficient scheduling
Effective teamwork, communication and collaboration as part of practice-wide care team
Direct phone calls/inquires to appropriate department/personnel and/or take phone messages
Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed
Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience
Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving
Adapt to changes in practice operations, workflows and patient needs as they emerge