You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Do you like to find the errors in things? Love to proofread and see what "might" go wrong? Are you passionate about the Customer experience, and want to make sure they get exactly what they want? If yes, come join our team of professional defect finders who are true advocates of the User Experience. The Testing Remediation and Access Management (TRAM) team is on the cutting edge of nearly all GSN user-facing projects from the newest mobile launch to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the Global Servicing Network family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers.

What we are looking for in an ideal candidate that exemplifies strong leadership capabilities which include:

• Ability to influence and communicate with multiple levels of leadership and across departments.
• Ability to push back and provide alternative solutions when challenged, or when risks are identified.
• Is able to have an end to end perspective instead of having a siloed focus.
• Has the desire to lead as well as perform user testing activities
• Is able to form a clear high-level vision of project understanding while maintaining focus on individual tasks/objectives
• Ability to quickly identify hidden impacts and/or risks
• Takes initiative to continually develop and learn new processes and methods; it’s quick to adapt to ongoing changes in the enterprise

Minimum Qualifications:

• Demonstrated ability to manage shifting priorities
• Previous experience supporting large-scale projects
• Strong attention to detail
• Successful experience working in a deadline-driven role
• Strong written and verbal communication skills
• Strong MS Office skills (Word and Excel primarily)
• Ability to flex work schedule to meet project demands including extended workday and/or possible weekends
• 12 to 18 months of testing projects within the TRAM organization
• Knowledge of Agile/Waterfall Methodologies
• Knowledge of Amex systems: Digital Banking

Salary Range: $70,000.00 to $135,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.