193 Field Service Technician Jobs in Raleigh, NC
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Field Service Technician
$55k-72k (estimate)
Full Time
2 Weeks Ago
CBIZ | Network Solutions is Hiring a Field Service Technician Near Raleigh, NC
Job DescriptionWith over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national recognitions:
Essential Functions And Primary Duties
CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.
CBIZ has been honored to be the recipient of several national recognitions:
- 2022 Best and Brightest Companies to Work for in the Nation
- 2023 Top Workplaces USA
- 2022 America's Best Mid-Size Employers
- 2022 Best and Brightest Companies in Wellness
- 2022 Great Place to Work Certification
Essential Functions And Primary Duties
- Maintain assigned locations and provide backup coverage for neighboring service areas when required.
- Monitor and aggressively schedule incoming tasks, by offering earliest ETA's possible, in assigned area in accordance with the client's desired time for all maintenance, project and IMAC activities with minimal supervision.
- Work with minimal supervision to complete all maintenance, project, and IMAC calls in adherence with contractual Service Level Agreements (SLA's).
- Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
- Train client on all new technologies and hardware.
- Responsible for troubleshooting, repairing, and upgrading all telephony, computing, data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment. Equipment serviced is subject to change as business needs dictate.
- Install, maintain, and repair cabling in various commercial buildings. Provide cable management at end user and network equipment locations.
- Legally operate a company vehicle.
- Repair equipment off-site as needed.
- Provide excellent customer service.
- Carry a company issued cellphone and respond when called upon
- Associate’s degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100 pounds of equipment
- Able to hold and grip objects
- Able to read and review information on computer monitors for extended periods of time
- Subject to periods of prolonged walking, sitting, and standing
- Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
- Maintain high speed internet access
- Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
- Ability to provide documentation showing a minimum age of 21 for your company car insurance.
- Provide a clean and safe location for the repair of equipment as required
- Maintain residence in assigned territory
- WA Telecommunications Certification
CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.
Job Summary
JOB TYPE
Full Time
SALARY
$55k-72k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
07/26/2024
WEBSITE
cbizns.com
HEADQUARTERS
Independence, OH
SIZE
<25
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The job skills required for Field Service Technician include Field Service, Troubleshooting, Repairing, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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