413 IT Operations Manager Jobs in Philadelphia, PA
CBIZ, Inc. is Hiring an IT Operations Manager Near Philadelphia, PA
With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-tier financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national recognitions for 2023:
- Best and Brightest Companies to Work for in the Nation
- Top Workplaces USA
- Fortune Best Workplaces for Women
- Best and Brightest Companies in Wellness
- Great Place to Work Certification
Job Purpose / Objective
The primary objective of the Information Technology (IT) Operations Manager will be to oversee and direct the day-to-day activities of CBIZ's IT Operations department, ensuring that systems, services, and infrastructure work reliably and securely. The IT Operations Manager will lead a small team that responds to associate service desk requests and monitors system stability and performance. The IT Operations Manager provides guidance and leadership to the department and technicians, but also directly and indirectly supports end users by handling escalations, resolving associate issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. The IT Operations Manager will closely align with functional groups to provide essential support for the business.
Essential Functions & Primary Duties
- Ability to demonstrate managing large organizational changes with excellent collaboration skills.
- Own and manage multiple ITIL processes and their integration in ServiceNow (or similar platform).
- Establish formal IT Service Management practices leveraging ITIL best practices.
- Develop and manage continual improvement plan for all ITIL processes.
- Develop, produce, and maintain metrics, governance programs and documentation for ITIL processes.
- Participate in developing IT strategy and ensuring that internal IT processes support those objectives.
- Provide performance related data to support ongoing vendor contract adherence.
- Establish performance reporting for all IT teams and leadership, providing direction and support to drive sustained IT service delivery improvements.
- Establish and interact with business leaders to ensure that services are meeting or exceeding expectations.
- Foster a culture of commitment, continuous improvement, and learning.
- Leverage available data to ensure IT staff adherence to notable service management processes.
- Provide adherence data and approved process documentation to support internal and external audit reviews of IT practices and performance.
Preferred Qualifications
- Strong analytical and problem-solving skills, with the ability to identify issues, analyze root causes, and implement effective solutions
- ServiceNow Administrator
Required Qualifications
- Bachelor's degree or equivalent IT experience
- Experience in service process integration in ServiceNow (or similar platform)
- 5 years of ITIL process management with demonstrable expertise in implementing ITSM processes and standards.
- ITIL certification required, with demonstrable experience implementing enterprise processes.
- Proven experience in developing and executing IT strategies aligned with organizational goals and objectives
- Strong analytical abilities to assess current IT systems, identify gaps, and propose strategic solutions for improvement
- Strong analytical and problem-solving skills, with the ability to identify issues, analyze root causes, and implement effective solutions
- Ability to execute and draft technical instructions and guidelines
- Ability to work independently and with cross-functional teams.
- Demonstrated ability to communicate verbally and in writing
Minimum Qualifications:
- College Degree or equivalent required
- 8 years related experience
- Strong technical knowledge
- Proficient project management skills
- Knowledge of industry regulations
- Ability to lead and coordinate the team activities of others
- Ability to formulate, document and recommend new policies and procedures
- Able to manage a team
- Demonstrated ability to communicate verbally and in writing throughout all levels of an
organization, both internally and externally - Ability to travel as required by business and on-call availability
- Ability to lift up to 50 lbs.
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EQUAL OPPORTUNITY EMPLOYER CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement. |
PAY TRANSPARENCY PROTECTION NOTIFICATION |
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.
Job Summary
Full Time
Business Services
$108k-134k (estimate)
01/05/2024
07/02/2024
cbiz.com
ASHEVILLE, NC
3,000 - 7,500
1950
Public
MICHAEL P MURPHY
$500M - $1B
Business Services
Related Companies
About CBIZ, Inc.
CBIZ provides professional services such as accounting, tax, employee benefits, wealth management, property and casualty insurance and payroll.
The job skills required for IT Operations Manager include Leadership, Problem Solving, Commitment, Collaboration, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Operations Manager positions, which can be used as a reference in future career path planning. As an IT Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Manager. You can explore the career advancement for an IT Operations Manager below and select your interested title to get hiring information.
If you are interested in becoming an IT Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Operations Manager job description and responsibilities
Operations managers oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.
04/04/2022: Fort Myers, FL
They oversee numerous departments at once.
03/08/2022: Orlando, FL
Operations managers usually have to oversee almost every department of a business.
03/23/2022: Norfolk, VA
They are directly responsible for the production of goods or provision of services.
03/06/2022: Santa Fe, NM
Operations managers monitor every process and procedure, which might sound a little overbearing.
02/02/2022: Johnstown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Operations Manager jobs
Be a realistic, but effective, communicator.
02/07/2022: Bradenton, FL
Communicate effectively with workers.
03/28/2022: Fort Worth, TX
Measure and communicate the right metrics.
03/11/2022: Lake Charles, LA
Proven work experience as Operations Manager or similar role.
01/20/2022: New Haven, CT
A successful operations manager needs to have a variety of skills.
02/19/2022: Baton Rouge, LA
Step 3: View the best colleges and universities for IT Operations Manager.
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