Description

Job Summary
CBC Mortgage Agency is seeking a Receptionist who will provide prompt, courteous service to customers on the phone and/or in person. The Receptionist will greet, assist, and provide direction and information to all clients, visitors, and other guests of the company at its South Jordan, UT office.

Compensation: $19.00 per hour; full-time position, eligible for the Company's comprehensive suite of benefits, Paid Time Off, and paid Holidays.

Work Location: Onsite or in-office position at CBC Mortgage Agency Office in South Jordan, UT

Job Specifics:

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Ensure high-quality customer service.
• Ensure a smooth flow of customers calling in and directed to the correct department.
• Answer, screen, and forward incoming phone calls; take messages and schedule appointments.
• Check-in visitors and log their activity in the building.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items. 
• Responsible for packages both incoming and outgoing. 
• Keep the reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms, and brochures).
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties as assigned by management.

Requirements

Skill Competencies:

• Experience handling multiple phone lines.
• Professional attitude and appearance.
• Strong customer service skills.
• Effective interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Experience as a Receptionist, Front Office Representative, or a similar role.
• High school diploma or equivalent required. 

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk and listen; occasionally stand and walk; use hands and fingers, as well as reach with hands and arms; lift up to 35 pounds; and other physical duties associated with the job.

Position Type/Expected Hours of Work

This is a full-time position, the hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. as job duties demand.

Work Authorization/Security Clearance

Must be authorized to legally work within the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.