cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30 years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

You will specialize in the engineering, configuring, readying, and troubleshooting of software/network-based product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities and Duties:

• Develop configuration requirements and documents for manufacturer applications and products

• Provide support in developing, implementing and testing patch releases and system firmware upgrades
• Plan and execute assigned configuration tasks within deadlines both in the integration lab and the field
• Verify systems integration wiring connectivity and terminations in the lab
• Analyze and resolve configuration issues in a timely manner
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds
• Verify systems installation wiring connectivity and terminations in the field
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Perform end-user training on specific software applications and interfaces requiring client interaction
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements
• Assist in system solutions analysis, design, development, and testing activities
• Develop and maintain configuration policies and procedures
• Review and recommend changes to existing configuration processes
• Provide technical guidance to junior specialists in their assigned job duties

Required Skills:

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms
• Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills