Company: Cox Communications, Inc. Job Family Group: Business Operations Job Profile: Project Support Specialist I Management Level: Individual Contributor Travel %: No Work Shift: Day (United States of America) Job Description: Project Support Specialist performs workforce management for Cox Business Fulfillment Field, Staging, and Service Assurance Technicians. Coordinates projects with the CB Project Management team through the life cycle of installation with Field Engineering and Operations. Documents receipt of equipment and purchase orders in Oracle. Works in OPTIX Prime, WATTS, SharePoint calendars, Remedy, WebRequester, WebXNG, Microsoft EXCEL & Word Assists in research of invoice discrepancies (e.g. investigates invoices that do not match purchase orders), ensuring appropriate coding of the purchase order and validating expected charges based on work orders. Provides weekly reporting, such as workforce capacity, for CB Fulfillment and Service Assurance teams. Tracks materials received by CB Fulfillment through complete lifecycle with Engineering, Operations, Supply Chain, Finance to Receiving. Manages contract labor tracking per project. Executes problem-solving skills and judgment related to projects. Scheduling resources for Off-net, near-net with equipment and on-net equipment installations, including demark extensions and staging operations. Creates ECR tickets in Remedy, adding all network monitoring, Solarwinds, and Netcool. Also, manages ECR scheduling changes. Review Access Engineering work packages scope of work, BOM, and Construction field notes to determine workforce required for successful deployment. Organizes Outside Plant field notes, engineering information and customer information for the Fulfillment and Service Assurance Technicians. This also includes processing contract labor for billing purposes in Oracle. Responds to emails delivered into department within a timely manner. Performs other duties as assigned by FE&O Leadership. Required BA/BS with less than 2 years’ experience or 4 years of education/experience equivalency with no Degree 1 years of experience in administrative support role Intermediate Microsoft Office skills with emphasis on Excel Excellent interpersonal, communication, time management, organization and collaborative skills to work effectively with teams throughout the organization Preferred Experience working in Supply Chain, Procurement or Warehousing Experience tracking and reporting capital expenditures and operating expenses Experience using Oracle or related accounting tools Adaptability Building Strategic Working Relationships Good Communication Skills Good Decision-Making Skill Follow-up Managing Work (includes Time Management) Planning and Organizing Stress Tolerance About Us: Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.