CAREER OPPORTUNITY
Title: Hispanic Outreach Front-Door Navigator and Administrative Specialist
Hours: Full-Time, 37.5 hours per week, Non-Exempt
Brief Description:
As a member of the Hispanic Outreach team, the Hispanic Outreach Front-Door Navigator & Administrative
Specialist will provide bilingual (English/Spanish) support and information to families and individuals calling or
walking into the agency, with the purpose of connecting callers/clients to the existing family of programs within
Catholic Social Services of the Miami Valley, as well as other community resources to assist in eliminating
barriers and improving daily functioning. This position requires engagement in case support activities such as
brief screenings and assessments and tracking of programmatic activities. As a member of the Administrative
Team at the Center for Families, this position supports the building Front-Door Coordinator in reception and
monitoring of building activities and takes an active role in building and safety activities.
KEY RESPONSIBILITY AREA MAIN DUTIES (Not all inclusive)
I. Front-Door Supports

1. Serves as the first point of contact for all callers to the agency through operation of the agency’s multi-
line phone system and answers telephone in a professional and courteous manner.

2. Stays current on agency programs and services to appropriately direct callers. Provides both internal and
external direction to callers as needed.

3. Responds to referrals and inquiries for Hispanic Outreach services, completing brief phone and walk-in
screenings to determine service needs of potential clients within the target population.

4. Maintains knowledge of existing internal and external community social service programs and resources
available, particularly resources for immigrant populations.

5. Provides culturally competent services, including arranging language access support when needed, to
all families and individuals calling or walking in for services.

6. In the absence of the Center for Families Front-Door Coordinator, this position provides front door
reception activities including greeting and directing guests and monitoring building activities.

II. Case Support

1. As assigned by the Program Manager, completes telephonic (phone/text) and e-mail follow up with
clients of the Hispanic Outreach Program including brief assessments, referrals to resources, and
appointment reminders.

2. Appropriately documents client encounters utilizing computer-based case management software
(Apricot).

3. Research available resources and assist team and clients in connecting to available community supports
and serves as a point of contact for external agencies to the program.

III. Data Entry & Quality Support

1. Assists this Hispanic Outreach Program Manager and HOP team with quality assurance activities
including administering and tracking customer satisfaction and compliance reviews.

2. Assists with data entry and data reports through the use of Excel, case-management software, and other
platforms.

3. Assists with scheduling and managing calendars for outreach activities.
4. Provides additional support with data tracking as requested by Program Manager or Director

IV. Teamwork and Professional Growth

1. Attends and actively participates in agency and team meetings.
2. Effectively communicates and coordinates with administrative team members from other CSSMV sites

and programs.
3. Attends and actively participates in CFF building and safety committee, staff meetings, and other

assigned committees.
4. Participates in supervision for professional development and collaboration.

MINIMUM EDUCATION, KNOWLEDGE, AND EXPERIENCE:

• Associate degree or equivalent OR exceptionally related work or volunteer experience and bilingual skills