Position :Refugee Health Case Manager (Burmese Refugee Health Collaborative)
Reports to: Refugee Services Supervisor
Supervises :None
Department: Refugee Services
FSLA Status :Non-exempt, Part-time as needed
Position Summary :Provide a wide range of professional services to meet the needs of Burmese nationals resettling in the Fort Wayne area within 1 year of their arrival date in the U.S.. Provide interpretation, transportation, and other services as needed. Works in collaboration with IU Health Foundation Funded Burmese Refugee Health Collaborative.
Essential Duties/Responsibilities :

• Along with the refugee resettlement services, the Refugee Health Case Manager will assess and work with refugees in a manner that is respectful to the refugees’ priorities, allowing for the most successful resettlement possible.

• Coordinate appropriate follow-up care as clients receive referrals.

• Ensure the coordination of available preventive health services and the availability of ancillary services for Burmese nationals.

• Assist clients in addressing barriers to access of health services, including but not limited to interpretation, transportation, health insurance and benefits, making appointments, understanding provider instructions, medications, and responding to medical-related mail.

• Assist clients in accessing services related to social determinants of health such as healthy food and benefits such as SNAP and WIC, health insurance enrollment (Medicaid, HIP, marketplace, etc.).

• Coordinate physicians’ appointments and other follow-up services as necessary.

• Provide culturally sensitive and appropriate interpretation and translation for non-English speaking clients.

• Comply with grant, funding, and audit requirements for the program.

• Participate in educational and training activities to improve professional and job-related skills.

• Assume additional appropriate duties and responsibilities as required.

Qualifications:

• High School diploma, associate or bachelor’s degree preferred.

• Bilingual in English and Burmese

• Some knowledge of public and private social service providers in the Ft. Wayne community.

• The ability to represent the agency in different settings, and to work with people from a wide variety of cultures.

• Good communication skills, English verbal and writing skills.

• Ability to work as a translator with knowledge of one or more languages.

Conditions Of Employment:

• Have a valid driver’s license with a clean driving record.

• If your position requires you to transport clients, staff members, or volunteers with your personal vehicle as needed, it is required that you have a reliable vehicle with personal vehicle liability insurance coverage per person and per occurrence.

• If your position does not require you to transport clients, staff members, or volunteers with your personal vehicle, or such transportation is restricted to use of agency vehicles, your personal vehicle liability insurance coverage must be per person and per occurrence.

• Successful completion of federal and state background checks

• Successful completion of child welfare screening

• Successful completion of drug and Mantoux (TB) screens

• Comply with the agency’s mission, code of ethics, Catholic Social Teaching, policies and procedures, and confidentiality

Physical Requirements :The Americans with Disabilities Act requires that we identify the general aptitudes and physical requirements needed to perform the job listed above. Individuals who hold this position must be able to perform all essential job functions unaided or with reasonable accommodation.

• Must have ability to reason and make judgements, to understand and follow oral and written instruction, to guide and/or give instructions, and to make decisions in accordance with established procedures and policies.

• Physical strength: must have ability to lift, push/pull, and hold/carry 25 lbs.

Disclaimer:

• This job description in no way implies that the description includes every duty to be performed by the employee in the position.

• Nothing in this job description restricts the agency’s right to assign or reassign duties and responsibilities to this job at any time.