POSITION SUMMARY:

This is an exempt position that provides case management services to individuals, children, and/or families to include assessments, referrals, employment assistance, and instruction. The activities completed are in accordance with agency policies and procedures, federal, state, and local laws, accreditation standards, and other regulatory guidelines. Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

Duties & Responsibilities:

Outreach:

• Assist in the development and execution of outreach plans and recruitment activities to engage families in the community who are eligible and willing to participate in the program
• Establish and cultivate strategic relationships with internal and external stakeholders
• Develop and maintain partnerships with employers, staffing agencies, and other sources related to employment
• Create innovative approaches to promote agency services in the community
• Maintain a comprehensive list of community service providers and potential employers
• Document outreach activities and efforts

Intake:

• Screen individuals to determine program eligibility
• Coordinate intake activities with consumers to gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary
• Provide placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly
• Ensure intake documentation is gathered and completed timely and accurately
• Enter intake information into agency and funding source databases within required timeframes
• Create consumer file

Case Management:

• Manage caseload as assigned
• Conduct assessments that are individualized, culturally and linguistically responsive, and completed within established timeframe
• Develop an individualized assessment-based plan in a timely manner with the full participation of consumer(s)
• Coordinate service delivery with other community providers, bridging service gaps
• Ensure consumers receive the appropriate advocacy support
• Assist with access to the full array of services to which consumers are eligible for
• Mediate barriers to services
• Assist individuals and families with the completion of SNAP applications, as applicable
• Provide employment preparedness activities including but not limited to; job searches, resume writing, and interview skills
• Conduct at minimum quarterly reviews to assess service plan implementation, progress toward achieving goals, and desired outcomes; and the continuing appropriateness of the agreed upon service goals
• Collectively review with the consumer progress toward achievement of agreed upon service goals
• Support consumer in the timely completion of service plan goals
• Complete aftercare plan, follow-up activities, and closing summary
• Actively participate in monthly multidisciplinary meetings to ensure delivery of services and review of cases
• Maintain updated physical and electronic case file, including progress notes

Coaching/Teaching duties:

• Provide parenting classes, financial literacy instruction, or other trainings as assigned
• Teach lessons to children participating in the program according to age group
• Adhere to curriculum
• Ensure information is disseminated prior to classes/sessions
• Participate in booster sessions for class observation

Compliance & Reporting:

• Maintain all required documentation well organized in the file
• Complete required/ requested reports in a timely and accurate manner
• Follow the curriculum as required by developer
• Complete descriptive case notes
• Maintain attendance record of all participants for each group
• Record and aggregate qualitative and quantitative data as assigned
• Ensure contract performance outcome measures are met
• Participate in the PQI process

Additional Duties:

• Participate in all required or requested meetings
• Complete all required and assigned trainings
• Complete other tasks as requested by supervisor