Refugee resettlement is an initiative to facilitate refugee cultural orientation to the US, community navigation, and an understanding of available resources and support systems. As a case manager, you are in direct contact with refugees as you guide them through steps to become self-sufficient within a defined timeframe.

CCCNMO is seeking to hire 2-3 Refugee Services Case Managers. Local travel is required.

Essential Duties and Responsibilities

• Within the objectives, metrics and goals set out by federal and state funders, provide culturally sensitive, comprehensive case management including the coordination of access to refugee benefits, medical care, school enrollment, and other supportive services.
• Ensure that clients are served in a linguistically and culturally appropriate manner.
• Work with clients to create and implement a strengths-based individualized self-sufficiency plan to expedite stability and integration.
• Connect clients with supportive community networks and support systems to ensure their long-term integration in the community. Support systems may include public benefits, medical support and partnerships with other service agencies.
• Ensure complete, accurate, and timely written and digital documentation for each case, services provided, and funds expended.
• Collaborate with the appropriate internal staff within agency programs to coordinate services for clients enrolled in their programs as well.
• Collaborate with external partners to ensure applicable resources are obtained while facilitating client and family self-sufficiency.
• Transport clients on an as needed basis.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree or higher preferred in a human services, health, or public policy field (social work, human development and family sciences, public health, public policy).

Three or more years of experience in the field of human services and/or working with refugees and migrants preferred, but not required.

Case management experience highly preferred.

QUALIFICATIONS

Interested applicants who may not appear to meet qualifying components for the case manager position should reach out for an initial discussion to learn of potential options for becoming a part of our team.

The preferred qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Fluent in Dari, Pashto, Arabic, Burmese, Karenni, Somali, French, Swahili, Kinyarwanda, Tigrinya, Spanish and/or Amharic preferred, but not required.

Valid driver’s license, auto insurance and reliable access to a personal vehicle as well as ability to drive agency vehicles required.

Ability to successfully pass a child abuse registry check and criminal background check and requires completion of the Protecting God’s Children VIRTUS training session.

Mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees.

Excellent verbal and written communication skills.

Demonstrated excellent interpersonal and cross-cultural communication skills and ability to thrive in a multicultural setting.

Demonstrated ability to establish and maintain professional boundaries with staff and clients.

Demonstrated ability to use strengths-based, person-centered, and trauma-informed approaches in work with clients, coworkers, community partners, and community members.

Possess compassion, flexibility, and adaptability.

Capacity to follow rigorous documentation demands.

Ability to work as a team member and independently, with high level of self-motivation.

Exceptional interpersonal skills, including keen listening ability.

Possesses a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency.

Other Qualifications

Computer Skills

Demonstrates proficient computer skills and familiarity with commonly used programs. Ability to learn and effectively use various data collection and database management systems to record data as required. Demonstrates familiarity and proficiency with Internet tools and techniques for searching, extracting, and processing information.

Workplace Ethics

Possesses a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. The identity of the agency is clearly Catholic. As such, Catholic Charities’ staff adheres to the social and moral teachings of the Catholic Church.

Treats people with dignity and respect and inspires the trust of others.

Maintains and safeguards confidential information.

Communication Skills

Exhibits good interpersonal communications skills including the ability to establish and set strong personal boundaries. Keeps others adequately informed and exhibits good team building abilities.

Expresses ideas and thoughts clearly. Exhibits good listening and comprehension skills; seeks clarification when needed and selects and uses appropriate communication methods. Ability to communicate and interact with a wide variety of people having diverse social concerns and problems.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write required documentation requiring minimal revisions by others.

Ability to effectively present information and respond to questions from employees, managers, clients, and the public. Ability to respond professionally to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

N/A

Local travel required.

The work of Catholic Charities serves as an expression of the ministry of evangelization of the Roman Catholic Church by serving the poor and most vulnerable in our society. Although staff are not to proselytize, they are, however, expected to be guided in every way by the teachings of the Catholic faith in their daily work. These include church teachings on abortion, sterilization, abstinence, and the sanctity of the family as well as fidelity to the Catholic ethical religious directive of the United States Conference of Catholic Bishops. In addition, all staff are invited to attend periodic Catholic Masses. As employees of Catholic Charities, it is further expected that staff will adhere to the Diocesan code of conduct. Employees are expected to not only perform duties consistent with the Doctrines of the Catholic faith, but outside of the workplace they are expected to refrain from publishing any communication in any form, electronic or otherwise, that affiliates them with Catholic Charities in a manner that is inconsistent with the doctrine of the Roman Catholic faith.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Catholic Charities is an Equal Opportunity Employer

Job Types: Full-time, Contract

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location