POSITION TITLE: Intake Specialist – Afghan Support and Investment Program (ASIP)

DEPARTMENT: Refugee Services

REPORTS TO: ASIP Supervisor

SALARY RANGE $ 26.00 - $ 29.00 per hour DOE

WORK SCHEDULE: 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Some off-hour work (early morning, evening, weekend).

FLSA STATUS: Non-Exempt

To apply for this position you need to complete this Application

POSITION SUMMARY:  Entry-level position; delivers housing-related services to qualified applicants and reviews complex and error-prone applications at the agency’s Afghan Support and Investment Program services. The Intake Specialist will be the first team member to interact with the new participant, so it is essential that you are welcoming and supportive.

AGENCY CULTURE: 

The business and social environment in which our Agency operates is continuously changing. To thrive, we must incorporate ways of thinking and acting that strengthen who we are and who we can be. As part of this cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values (“We Do the Right Thing”)
• A commitment to excellence in everything we do (“We Do Things Right”)
• A commitment to achieving desired outcomes and measured results (“Everything Counts”)
• A commitment to innovation and to what is possible (“We value Creativity and Generativity”)

ESSENTIAL FUNCTIONS.  Include the following but are not limited to:

• Informs Afghan clients about requirements related to applying for housing and gives information pertinent to service delivery.
• Answers telephone inquiries pursuant to program procedures.
• Assists clients with completing intake forms.
• Ensures clients obtain all required documentation for their file before referring to a Case Specialist.
• Record and maintain accurate and up-to-date client records.
• Creates new files and completes all information on forms and reports 
• Organizes and archives records and documents 
• Uploads digital files and performs data entry 
• Secures and protects the privacy of documents 
• Ensures completion of ASIP applications before sending to Supervisor for approval.
• Creates FRQs for monthly rental assistance payments.
• Coordinate with the AP department regarding landlord/vendor documentation.
• Assists in application close-out and client exit letters/surveys.

QUALIFICATIONS AND EXPERIENCE:

• Associate degree (AA) or equivalent from a two-year college or technical school, plus two to three years of related experience or equivalent combination of education and experience.
• At least two years of experience working with refugees, immigrants, and/or other migrants to provide culturally and linguistically appropriate services preferred.
• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist migrant families.
• Possess strong organizational skills, attention to detail, and high standards of quality. 
• Knowledge and familiarity with the culture and community of immigrant/refugee population(s).
• Ability to use electronic case management database/software with the facility.
• Ability to work independently and in a team setting.
• Proficiency in all Microsoft Office programs, particularly Excel.
• Have a cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency.
• Possess passion and enthusiasm for the Mission and Values of CCDSD 
• Bilingual in English and Dari and/or Pashto is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License and current automobile insurance in compliance with Agency requirements.
• Must successfully complete a DOJ/FBI live scan.
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Must be able to work comfortably on a desktop computer. Must be able to travel to various locations as required by the program.

WORK ENVIRONMENT.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Catholic Charities Diocese of San Diego is a diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics