Job Summary: CCANO's Refugee Services Program provides holistic case management to support refugee self-sufficiency and integration to many clients a year. The Case Manager III will provide senior-level professional case management for Immigrants eligible for and social service programs. The Case Manager III position will serve as a lead worker for less-experienced Case Managers by providing information concerning case management practices, administrative rules and regulations, community resources, agencies, and programs.

Duties/Responsibilities

Essential Job Functions:

• Manage a complex caseload of moderate size and complexity normally involving a limited number of service areas
• Interviews clients, their families, and other responsible individual; assists in completing the application for services; collects basic data and obtains appropriate additional information from other agencies; and participates in social services team meetings to review cases
• Prepares and dictates case progress notes and other reports concerning the client's case
• Develop, in cooperation with other staff, a Needs Assessment and Service Plan for each client
• Attends Social Services Team Meetings to discuss client cases in relation to eligibility, support plans, progress, and possible changes in the service program
• Prepare and arrange for clients to access services
• Monitors services to ensure that services are being fulfilled by referral agencies, check on quality of services, and review client progress
• Provides progress reports to clients, their families, and other responsible individuals
• Attends staff meetings concerning new or revised policies and procedures
• Visits services agencies, attends meetings, and confers with other Case Managers and other staff to obtain additional information concerning community resources for the immigrant and refugee community
• Prepares and maintains accurate expenditure records
• Receives close supervision from Supervising Case Manager
• Maintain availability to respond to emergencies;
• Performs other related work as assigned

Skills/Knowledge :

• Comprehensive knowledge of case management methods, principles, and techniques.
• Comprehensive knowledge of immigrant and diverse populations and corresponding vendors and services available for clients.
• Comprehensive knowledge of interviewing methods, principles, and techniques.
• Intermediate knowledge of the behavioral sciences and allied disciplines involved in the evaluation, care and training of Immigration and Migration.
• Intermediate knowledge of statues, administrative rules, and regulations relating to program operation.
• Ability to manage a caseload of clients with trauma induced behavioral patterns, keep support plans current, and maintain accurate records.
• Ability to develop a logical, feasible, and practical support plan for clients that will result in a proper self-sufficiency strategy.
• Ability to collect analyze information to make decisions concerning a client's support plan.
• Ability to evaluate the progress of clients and the quality of their services programs.
• Ability to evaluate community resources and client needs to make recommendations concerning the development of new services or modification of existing services.
• Ability to communicate effectively.

Minimum Educational and General Qualifications

• A Bachelor's or higher level degree from an accredited college or university
• Bachelor's degree in Social Work or MSW or Master's degree in a related field preferred;
• Two or more years of professional experience as a member of an inter-disciplinary team assessing, developing, or implementing Individual Support Plans for specialized underprivileged population groups and/or Immigrant populations
• Two years of related experience required as well as prior supervisory experience preferred, particularly in the areas of developing effective case plans, case management problem solving, values, attitudes and practices of case management, and monitoring case managers' performance;
• Bi-lingual (Spanish, Haitian Creole, Arabic, Burmese) candidates highly preferred. Proficiency in other languages valued;
• Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families;
• Ability to react to change productively and handle other essential tasks as assigned;
• Excellent oral and written communication and interpersonal skills, including maintaining effective work relationships;
• Strong management and organizational skills, and ability to work across all levels of management and staff;
• Proficiency in Microsoft Office Suite preferred. Facility with database use required; Facility with database use required.