Resident Life Program Manager Samaritan House

Applications accepted on an ongoing basis until position is filled.

Daytime Resident Life Supervisor- Samaritan House Shelter 

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply. 

PURPOSE OF POSITION:

A Shelter Supervisor at Catholic Charities:

• Applies appropriate techniques and standards in program development and service delivery consistent with our mission, values and Catholic teachings.
• Implements program objectives and performance standards as directed by management.
• Follows budget as set by manager. Provides input into process.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports.
• Directs, coordinates and monitors program staff to achieve goals.
• Enforces shelter rules uniformly and consistently.
• Responsible for staff scheduling and ensures proper staff coverage at all times.
• Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
• Knowledge of basic CPR/First Aid and AED to address crisis situations.
• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment.
• Development of policies and procedures of the shelter operation.
• Ensures proper intakes, orientations and discharges are completed for each client according to procedures,
• Responds appropriately to needs and crisis situations.
• Resolves guest issues/disputes following established policies and procedures.
• May be responsible for covering shifts when staff call out to ensure coverage. 

Qualifications

• At least 2 years’ experience working with homeless and/or in a residential setting, preferably with military, veterans, dually diagnosed mental health and substance abuse clients.
• Demonstrated ability to maintain accurate and timely case files.
• Ability to use computer to enter data and create reports in databases and word processing software.
• Demonstrated ability to appropriately resolve crisis situations.
• Ability to effectively lead and motivate staff through application of Agency values.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bilingual Spanish preferred but not required.

EDUCATION and/or EXPERIENCE

Associate degree from an accredited college or university and two years’ experience in a related human services, homeless, mental health or substance abuse field. Bachelor's degree (BA/BS) preferred but not required and one-year related experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid CO driver’s license, satisfactory driving record and proof of insurance required.
• CPR, First Aid and AED or ability to obtain within 45 days of employment.

COMPENSATION & BENEFITS:

Salary: $20.00/hr. Bilingual differential- $1/hr. 

Training:We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Public Speaking; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits:In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 

• 15 Paid Holidays annually (shelters are 24/7, so there may be a need to work some holidays, which would include holiday pay). 

• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 

• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 

• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. 

ARE YOU READY TO JOIN OUR TEAM? If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! 

We conduct background checks as part of our hiring process. 

Drug-Free Workplace. 

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

EEO/AA