SUMMARY

Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Sells/leases and delivers a minimum average of 8 units per month, per 60 day rolling period.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to customers.
• Describes all optional equipment available for customer purchase.
• Follows dealership procedure to obtain proper identification and authorization for customer test drives.
• Utilizes the CRM and follows up with customers accordingly.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Keeps up to date on new ways to generate business and utilizes all resources available.
• Establishes personal goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc. and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manger, along with properly completed paperwork (insurance information, trade titles, etc.).
• Prepares sold vehicle for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understand the vehicle's operating features.
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains a customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Attends sales meetings.
• Maintains professional appearance.

Why Bruce Titus Automotive Group?

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• On-site training
• Medical, Dental and Vision Plan
• Paid Holidays & PTO
• Short Term Disability
• 401(k) Retirement Plan
• Life Insurance Plan
• On-going training and opportunity for growth

Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERITIFICATES, LICENSES, REGISTRATIONS

Valid driver's license with CLEAN driving record.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, bend, stretch, kneel, stoop, reach, handle, twist, turn, talk and hear. The employee may occasionally sit, crawl, climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment can range from slow to fast paced. The work environment is indoor and outdoor and may include inclement weather. The work environment is a multi-tasking, front line customer service environment. The noise level in the work environment is low to moderate.