ESSENTIAL RESPONSIBILITES: 

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner
    • Follow up on missed appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education
    • Provide patient education on the purpose and expectations of their appointment
    • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy
      • Collecting and entering thorough demographic data, and verify its accuracy.
    • Drive and Coordinate Patient Flow
      • Monitor patient flow throughout the office, properly communicating delays
    • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge Optometry is preferred

COMPETENCIES: 

• Proficient in EHR, including exceptional keyboarding skills
• Excellent interpersonal and verbal communication skills
• Detail oriented with strong organizational skills
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
• Report for scheduled work shifts in a dependable and timely fashion pursuant to MWEC attendance policy

ENVIRONMENT AND PHYSICAL DEMANDS: 

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period. This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
• Obtaining certification in optometric field is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.