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Job Description
The Triage Medical Assistant efficiently and effectively handles inbound and outbound communications for the Primary Care Medical Practitioners at Village Health Partners. These calls involve a wide-range of clinical and administrative requests from patients and other stakeholders, including but not limited to appointment scheduling and visit preparation, medication refills and reconciliation, follow-up care coordination, and benefits/authorization verification.
The Triage Medical Assistant uses the phone, online chats, emails, faxes, or mail as well as advanced information technology to process these communications in a professional manner. The Triage Medical Assistant uses pre-defined clinical protocol to obtain and document required information and to proactively identify and communicate any additional patient needs, as well as any significant care and wellness gaps.
The Triage Medical Assistant may also be assigned the additional duties of the Back Office Medical Assistant as needed to provide support to the physician, clinical, and care coordination staff in the areas of patient care and office organization by performing a wide variety of clinical and administrative duties. The Medical Assistant guides the patient from the waiting room to the exam room and prepares the patient for time spent with the physician. The Medical Assistant reconciles medications and submits physician-authorized prescriptions and refills. The Medical Assistant collects patient information as delegated by the physician to facilitate the proper professional diagnosis of the patient. Medical Assistants may take blood samples; perform diagnostic testing, measure vital signs, and other clinical duties within the scope of their certification. Successful candidates work well in a team environment and are respectful and empathetic to patient's needs and concerns.
Full Time
$37k-44k (estimate)
02/23/2024
04/22/2024