Description

Catalina Island Company, Catalina Island’s premier resort operator, offers an abundance of amenities and exceptional guest experiences including an array of lodging and dining establishments, Descanso Beach Club and Canyon and the seasonal Island Spa Catalina. In Avalon, accommodations include Mt Ada, Hotel Atwater and Pavilion Hotel, and dining options include fine dining at Avalon Grille, grab-and-go fare at Bistro at the Atwater, and seasonal dining at Descanso Beach Club and Antonio's. Guests can also enjoy a drink at the new Flx Biergarten, the island’s first and only biergarten. Catalina Island Company boasts more than a dozen activities and tours designed to introduce visitors to the island’s natural beauty and rich history, including a new excursion to the recently renovated “hidden ranch” in the island’s interior, El Rancho Escondido, originally built by Philip Wrigley in 1930. Other activities include Zip Line Eco Tour, Catalina Aerial Adventure, Catalina Casino, Ridgetop Eco Tour and Glass Bottom Boat, among others. Additionally, Catalina Island Company oversees the entire village of Two Harbors on Catalina's west end, including Harbor Sands, Banning House Lodge & Villas, Harbor Reef Restaurant, a seasonal dive shop, several campgrounds, and more. Catalina Island Company also has an extensive portfolio of premier meeting and event venues including oceanfront Catherine's Terrace at Descanso Beach Club and the Avalon Boardroom in Hotel Atwater. For additional information, go to VisitCatalinaIsland.com.

The Job:

As a Descanso Concierge you will be responsible to ensure that all guests have a memorable and unique experience at Descanso beach Club while upholding and maintaining the house standards on a daily basis. 

Responsibilities:

• To ensure guest service station is manned at all times 

• To greet and seat guests 

• Make reservations 

• Serve all amenities 

• Maintain cleanliness and bus tables as needed

• Answer all questions a guest may have 

• Assist the servers when needed 

• Refill ice & water (ensuring the ice never has the time to melt) 

• Ensuring excellent customer service skills are always utilized when dealing with both external guests as well as internal team members 

• Collect all towels and assist with closing cabanas

• Performs additional duties as needed.

Qualifications

Required Qualifications:

• This person must be able to communicate effectively with both adults and children in both group and individual settings. 
• Must be able to handle challenging situations calmly and effectively. 
• This person must be able to handle multiple tasks and be creative and motivated. 
• Must have great attention to detail to ensure safety and overall positive guest experience. 
• This person must have excellent interpersonal, verbal, and written communication skills. 
• Must possess excellent verbal and written communication skills 
• Serve Safe Certificate obtained prior to hiring
• Contribute to the team and overall goals of the department
• Operational characteristics of a variety of restaurant/counter tools and equipment.
• Occupational hazards and standard safety practices.
• Principles and practices of record-keeping.
• Principles and practices for providing high level of customer service.
• Safe food handling procedures.
• Basic computer stills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must possess:

• Must be able to walk and stand for up to 8 hours 

• Requires visual acuity and ability to hear to clearly communicate with managers, coworkers and guests 
• Must be able to lift and carry up to 15 lbs. on a regular and continuous basis 
• Must be able to lift between 15-50 lbs., occasionally 
• Must be able to bend, twist, stoop, squat, stretch, walk on concrete or sand and grasp on a regular basis 
• Requires manual dexterity to use and operate computer system and office equipment 
• Work in both indoor and outdoor environments with moderate to high noise levels.
• May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
• Work near moving equipment and mechanical parts.
• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.

Preferred Qualifications:

• Previous experience in a fast-paced hospitality environment preferred

Job Expectations regarding Scheduling:

• This position requires a flexible schedule with shifts that consists of a rotating schedule of weekday and weekend shifts, including day, night, and holiday work hours.