Description

ABOUT CATALINA ISLAND COMPANY

Catalina Island Company, Catalina Island’s premier resort operator, offers an abundance of amenities and exceptional guest experiences including an array of lodging and dining establishments, Descanso Beach Club and Canyon and the seasonal Island Spa Catalina. In Avalon, accommodations include Mt Ada, Hotel Atwater and Pavilion Hotel, and dining options include fine dining at Avalon Grille, grab-and-go fare at Bistro at the Atwater, and seasonal dining at Descanso Beach Club and Antonio's. Guests can also enjoy a drink at the new Flx Biergarten, the island’s first and only biergarten. Catalina Island Company boasts more than a dozen activities and tours designed to introduce visitors to the island’s natural beauty and rich history, including a new excursion to the recently renovated “hidden ranch” in the island’s interior, El Rancho Escondido, originally built by Philip Wrigley in 1930. Other activities include Zip Line Eco Tour, Catalina Aerial Adventure, Catalina Casino, Ridgetop Eco Tour and Glass Bottom Boat, among others. Additionally, Catalina Island Company oversees the entire village of Two Harbors on Catalina's west end, including Harbor Sands, Banning House Lodge & Villas, Harbor Reef Restaurant, a seasonal dive shop, several campgrounds, and more. Catalina Island Company also has an extensive portfolio of premier meeting and event venues including oceanfront Catherine's Terrace at Descanso Beach Club and the Avalon Boardroom in Hotel Atwater. For additional information, go to VisitCatalinaIsland.com.

Fuel Dock Role:

This role performs a variety of routine fueling and related services to commercial and recreational boaters, assists with tending lines, and providing excellent customer service; and performs related work as required.

• Assists visiting boaters, company boats, and employees by providing fuel, water, and pump-out service

• Acts as Dock Greeter - greeting management, coworkers, and the general public and assisting with their needs and directions

• Calculates fuel charges and collects payment

• Balances Cash at end of shift and relevant reports

• Assists boaters by tending lines

Qualifications

Required Qualifications:

• High School/GED diploma
• Be at least 18 years of age
• California Boaters Card - must obtain prior to hiring 
• Boat handling experience 
• Operational characteristics of a variety of basic tools and equipment.
• Occupational hazards and standard safety practices.
• Principles and practices of record-keeping.
• Principles and practices for providing high level of customer service.
• Basic computer skills in order to operate various computer programs and POS systems
• Basic mathematical skills to be able to add, subtract, divide, multiple, calculate discounts and percentages
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
• Maintain records and files on work performed.
• Use English effectively to communicate in person, over the telephone, and in writing. 
• Ability to follow directions, efficiently coordinate functions with the team to meet daily deadlines
• Contribute to the team and overall goals of the department

Physical Requirements:

• Safely and effectively use, operate, and maintain equipment and tools.
• Perform light to moderate manual labor.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Strength, stamina, and mobility to perform light to medium physical work over the course of an 8 hour shift.
• Vision to read printed materials and a computer screen and to distinguish colors.
• Hearing and speech to communicate in person and over the telephone or radio.
• Walk, climb and descend stairs frequently in operational areas to perform assigned tasks.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.
• Ability to frequently bend, stoop, kneel, reach, and inspect.
• Full range of overhead motions and full hand dexterity.
• Ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds or heavier weights with assistance and/or the use of proper equipment.
• Ability to handle stressful situations with guests and/or staff.

Job Expectations regarding Scheduling:

• This position requires a flexible schedule with shifts that consists of a rotating schedule of weekday and weekend shifts, including day, night, and holiday work hours.