Description

The Role:

The incumbent is responsible for accurate taking of orders, fulfillment of orders and exhibiting above average guest relation skills.

Responsibilities:

• Being knowledgeable of all menu items.
• Taking cocktail and food orders
• Accurately enter orders into the P.O.S. system
• Transferring food/cocktails to tray from hot and cold stations
• Serving guests in a timely fashion
• Providing attentive service at all times, removing soiled dishes after each course
• Offering dessert, coffee or after dinner drinks
• Maintaining cleanliness of all dining and service areas
• Helping restock all linen, china, silverware and glassware
• Restocking and refilling condiments, etc.
• Working with team to maintain high quality standards and deliver exceptional service consistently.
• Creating and maintaining a positive, energizing work environment.
• Maintaining a safe working conditions and ensuring safe work practices are followed to avoid accidents/injuries. Ensuring health and safety policies are adhered to at all times.
• Working with managers and other team members to support sales promotions.
• Maintaining a positive attitude toward work, colleagues and interface with guests in a congenial and polite manner.
• Being knowledgeable on the Company’s activities and various venues in order to recommend and/or upsell

Qualifications

Minimum Qualifications:

• Must have a strong passion for exemplary customer service both internal and external
• Must have a can-do attitude
• Serve Safe Certificate

Education and/or Experience:

• Requires a minimum of one (1) year Food & Beverage experience in an upscale restaurant or high end resort
• Must have working knowledge of Micros Point of Sale system or similar program

Language Skills:

Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.

Physical Requirements:

• Requires visual acuity and ability to hear to clearly communicate with Managers, coworkers and guests.
• Must be able to sit, stand and walk for extended periods of time.
• Must be able to lift up to 20 lbs.